Reservations Manager

Company Description ZORO MISR is the world's first fully integrated digital tourism platform, focused on delivering unique, personalized, and memorable travel experiences. The company specializes in Egyptian tourism and travel booking, offering excursions, activities, transportation arrangements, and car rentals to travelers from around the globe. A dedicated team of local guides and tourism representatives provides 24/7 support, ensuring travelers receive tailored guidance throughout their journey. ZORO MISR leverages digital innovation and local expertise to optimize the traveler experience from initial booking to trip completion, creating a dynamic environment for hospitality and tourism professionals.

Role Description The Reservations Manager is a full-time, on-site role based in Qesm El Maadi, responsible for overseeing all reservation activities for tours, transportation, and related services. This role manages reservation workflows, ensures accurate and timely bookings, and monitors availability and pricing across the platform. The Reservations Manager leads and supports the reservations team, provides training and guidance, and collaborates with sales and operations to maximize occupancy and revenue. Daily tasks include handling customer inquiries, resolving booking issues, coordinating with local guides and partners, updating reservation systems, and maintaining high standards of customer service and communication.

Qualifications

• Candidates should possess strong reservations and booking management skills, including experience with reservation systems and scheduling tools.
• Candidates should possess customer service skills, with a focus on responsiveness, problem-solving, and traveler satisfaction.
• Candidates should possess effective communication skills, both verbal and written, to interact with customers, team members, and external partners.
• Candidates should possess sales and upselling skills to promote services, optimize bookings, and contribute to revenue growth.
• Candidates should possess training and team leadership skills to onboard, coach, and develop reservations staff.
• Relevant experience in tourism, hospitality, or travel agencies is highly beneficial.
• Strong organizational skills, attention to detail, and the ability to manage multiple bookings and priorities simultaneously.
• Proficiency in basic computer applications and reservation software; knowledge of digital travel platforms is an advantage.
• Fluency in English; additional language skills, especially Arabic or other tourist languages, are a plus.