Reservations Sales Agent

*Hotel/Holiday Home Reservations Experience in UAE Mandatory*

Introduction

Maison Privee is tech enabled hospitalitycompany providing vacation and corporaterentalsin the UAE that combine the service and convenience of a premium hotel with the privacy and comfort of home.

Due to the growth in demand for short-term vacation rentals, coupled with the emergence of globally recognized distribution platforms such as Airbnb, Maison Privee was founded in March 2017 offering high standards of accommodation and service focused on corporate visitors and discerning tourists.

We hand pick luxury properties in the best locations and support them with extensive servicesto ensure that our guests have the best possible experience with every stay.

The Opportunity

We're looking for an outgoing and organised reservation sales agent to help manage the high volume of inbound enquiries and to close sales with potential clients. The successful application will assist with all reservations activities and coordinate the requirements with the departments concerned including but not exclusively the following:

• Ensure all reservations are processed in a pleasant, professional and efficient manner
• Use consultative sales skills to close leads and deliver on revenue targets
• Act as the primary liaison between the guest and the company
• To prepare work schedules according to occupancy forecasts
• Handle reservations, inquiries and cancellations in an attentive, courteous and efficient manner
• Quote available rates to maximize room revenue according to company standards
• Coordinate with clients and the Guest Relations Team of Maison Privee for bookings, room availabilities, and extra services
• Up-selling of additional services, apartments, villas or penthouses
• Enter reservations into the reservations system according to standard operating procedures
• Maintain accurate files and reports
• Ensure quality of work provided meets the expectations of the company
• Perform other relevant assignments as requested

Skills & Experience

To be an effective Reservations Sales Agent, the candidate must demonstrate:

• Minimum of 2-year experience in a similar role with a UAE vacation rental company
• Fluent English mandatory, Arabic or Russian desirable
• Responsible, motivated, team player
• Must possess a customer first mentality
• Exceptional interpersonal skills
• Good skills with numbers
• Able to take on a task and see it through to completion
• Strong communication skills both written and verbal
• Creative talents and the ability to solve tough problems on the fly without having to seek assistance
• The ability to handle pressure
• Skill in prioritizing and managing multiple tasks at the same time
• Attention to detail
• Excellent time management and organisation

Languages

English (fluent), Arabic or Russian are advantageous

Education

Bachelor's Degree or Diploma

Professional experience:

Experience within a holiday home operator in the UAE essential

Languages:

English (fluent), Arabic (desirable), Russian (desirable)

To Apply

Please send yourrsum, along with a cover letter explaining why you are a good fit for this role to[Confidential Information]with the words Reservation Sales Agent in the email subject.