About the Company
Hello! Welcome to Plaza Premium Group, we're people passionate about Making Travel Better. We are a global company with team members from all walks of life, together we are #PPGFamily, together we are building a legacy.
You don't need to be from this industry; you do need to be passionate.
Our promise to you:
- We will respect and value your background and perspectives
- We will work together with integrity
- We will share our incredible pride for job, company and industry
What we ask of you:
- Bring passion to all that you do
- Listen, move fast and think innovatively
- Speak up, have ideas and share them
- Believe in customer service, and treating every person with kindness
As industry leaders in innovating global airport hospitality, you will work with colleagues from all parts of the world for a truly global experience. You will help and craft services and facilities in over 200 locations in more than 60 international airports across the world.
Who we are:
We were established in HK in 1998 by someone who understood the value of an airport lounge and felt that the experience shouldn't just be limited to a closed-circuit group of travelers. Through the years we have worked incredibly hard to create an experience which is both accessible and quality. Almost 25 years later we now span four core business segments: airport lounges, airport terminal hotels, airport meet & greet services, and a range of airport dining concepts.
In addition to our own brands, PPG provides airport hospitality solutions to leading airlines, alliances and corporates around the world. Here are a few names you might recognize: Cathay Pacific Airways, Singapore Airlines, Lufthansa etc.
With the future of travel always in sight, we created Smart Traveler, a mobile-app rewards program underpinned by in-house technology. We are fast-moving and always evolving to drive our purpose of making travel better.
Join our family today.
Together, we'll make travel better.
Job Overview
The Reservations Supervisor is responsible for leading the Reservations Department to maximize occupancy, revenue, and guest satisfaction. The role oversees all reservation activities, supervises and develops the reservations team, ensures the effective management of reservation and distribution systems, and supports the Hotel Manager in achieving the hotel's commercial and operational objectives — while maintaining the highest standards of service, accuracy, and compliance with Plaza Premium Group policies and the applicable regulations of the Kingdom of Saudi Arabia.
Job Responsibilities
- Supervise and coordinate the daily operations of the Reservations Department.
- Ensure all reservations, amendments, cancellations, and special requests are processed accurately and promptly.
- Monitor room inventory, rates, and availability to optimize occupancy and revenue.
- Oversee the hotel's revenue management and distribution strategy and manage day-to-day yield operations.
- Manage and maintain all reservation systems, including PMS, CRS, GDS, channel managers, and OTA extranets, ensuring they are configured correctly and operating efficiently.
- Ensure all published and contracted rates are loaded in line with ZATCA requirements (15% VAT and applicable municipality fees correctly reflected in rate configuration and confirmations).
- Ensure guest data captured at the reservation stage supports compliance with Ministry of Tourism and Ministry of Interior guest registration requirements (valid National ID / Iqama / passport details).
- Conduct competitive benchmarking and monitor market trends — including seasonal demand drivers relevant to the Kingdom (Hajj and Umrah seasons, Ramadan and Eid periods, national events, Saudi Tourism Authority campaigns, and airport traffic patterns) — to identify revenue opportunities.
- Evaluate the performance of distribution partners and contracted rates (international and regional OTAs such as Almosafer and Rehlat, FIT, tour operators, corporate, government, consortia, airline crew, and groups).
- Prepare and analyse reservation, occupancy, and revenue reports and support the annual budgeting process.
- Supervise, train, and motivate reservations staff to deliver exceptional guest service, with active participation in the development and on-the-job training of Saudi national team members.
- Handle guest enquiries, complaints, and special requests with professionalism and tact, in both Arabic and English.
- Implement and enforce company policies, procedures, and health and safety standards.
- Maintain effective communication with Front Office, Housekeeping, Sales, and other departments to ensure a seamless guest experience.
Job Requirements
- Bachelor's degree in Hospitality Management, Hotel Management, Business Administration, or a related field.
- Minimum of 2 years experience in hotel reservations, including supervisory responsibilities; experience within GCC hospitality market is an advantage.
- Proficient in PMS, CRS, GDS, channel management, extranets, and revenue management systems.
- Strong analytical and numerical skills.
- communication in the local market.
- Proven leadership and team-building abilities.
- Highly proficient in Microsoft Office, particularly Excel.
- Detail-oriented, organized, and able to multitask effectively.
- Passionate about guest service and committed to achieving results.
- Excellent command of spoken and written English; Arabic language skills are mandatory.
- Willingness to work shifts, weekends, and public holidays.
