Reservations Ticketing Agent

Company Description

Option Travel is a leading company in Egypt, specializing in travel services, tour operations, transportation, and car rental solutions. With extensive experience, we have built a reputation for delivering professional and reliable services to both corporate and leisure clients. We pride ourselves on providing seamless and high-quality travel experiences tailored to our clients needs. Our commitment to excellence has made us a trusted choice in the travel and transportation industry.

Role Description

Handle flight reservations, ticket issuance, reissues, refunds, and EMD processing using Amadeus and other airline systems.

Provide accurate fare quotations and ensure all bookings comply with airline rules and regulations.

Process date changes, cancellations, refunds, and itinerary modifications as requested by customers.

Maintain updated knowledge of travel rules, visa requirements, country entry regulations, airline policies, and fare conditions.

Assist customers by providing travel options, price comparisons, and alternative route suggestions when needed.

Ensure all ticketing transactions are completed accurately and within set timelines.

Coordinate with airlines for booking confirmations, special service requests (SSR), and resolving ticketing issues.

Handle customer inquiries via phone, email ensuring fast and professional service.

Maintain accurate records of all bookings, transactions, and customer interactions.

Support the team in daily operations and contribute to achieving departmental targets.

Qualifications

Minimum of 4 years of experience in the ticketing field.

Very good command of English (reading, writing, and speaking).

Strong experience inticketing reservations, reissues, EMD issuance, and refundsusing theAmadeus system.

Proficiency in making reservations through variousairline online systems.

Solid knowledge of country travel regulations, fares, and airline policies.