Residences Manager

Join Red Sea Global Hospitality and become part of a team leading the change in responsible development and regenerative tourism.

Job Title: Residences Manager

Department: Residences

Reporting to: Cluster Director Hospitality Residential Operations

About Us

Welcome to the next generation of hospitality excellence. At Red Sea Global Hospitality, we are committed to delivering exceptional guest experiences and creating an extraordinary work environment for our team members. Our ethos is deeply rooted in Respect, Responsibility, Passion, and Collaboration—values that guide us in our pursuit of operational brilliance, innovative guest service, and sustainable practices. Joining us means you will be part of a forward-thinking, pioneering organization, shaping the future of luxury hospitality, and contributing to the elevation of the Red Sea Global brand.

The Role

This role acts as the on-property operational lead for the residential asset, responsible for the day-to-day delivery of Homeowner and rental guest experience, property presentation, service standards, team performance, and compliance with governing agreements. The Residences Manager is the first point of contact for Homeowners on operational matters and the operational owner of all residential touchpoints from arrival through to departure and in-residence service.

The Residences Manager will execute property-specific management plans for the Residences under the direction of the Cluster Director Hospitality Residential Operations, with daily accountability for service standards, team supervision, Homeowner engagement, and operational compliance.

Key Areas of Responsibilities:

Please note that the responsibilities outlined below are not exhaustive. Red Sea Global Hospitality employees continuously innovate in caring for the needs of the business, their guests, and their colleagues. As a Residences Manager, you will need to:

Pre-Opening

• Support the Cluster Director Hospitality Residential Operations in developing pre-opening budgets, forecasts, and OS&E procurement schedules.
• Establish property-specific SOPs to ensure hospitality standards are delivered within the residential operation.
• Coordinate recruitment, onboarding, and training of the residential team in partnership with Talent & Culture, including Front Office, Engineering, and Housekeeping.
• Conduct unit inspections and operational walkthroughs during construction completion, tracking defects, remediation, and escalating critical issues.
• Participate in ORAT (Operational Readiness, Activation and Transition) activities and review operational infrastructure readiness, including BOH areas, storage, housekeeping facilities, and staff support areas.
• Support Homeowners Association communications and implementation activities.
• Assist with homeowner handovers, post-handover defect management, warranty follow-up, and homeowner orientation programs.
• Contribute to opening readiness activities, including team ramp-up, training schedules, and opening checklists.
• Activate and oversee residential amenity, lifestyle, and à la carte service programs, ensuring seamless delivery and accurate billing.

Property Management

• Oversee hospitality-standard residential operations, ensuring exceptional homeowner and rental guest experiences.
• Identify operational gaps and recommend practical solutions to improve efficiency and service delivery.
• Maintain a harmonious residential environment and ensure compliance with community rules, local legislation, and company policies.
• Support Homeowners Association operations, including AGM preparation and stakeholder communications.
• Monitor departmental expenses, budgets, financial performance, reporting requirements, and audit compliance.
• Conduct regular property inspections with Engineering and Housekeeping to maintain public areas, BOH spaces, and preventive maintenance standards.
• Oversee residential systems, including PMS, owner applications, access control, and smart home integrations.
• Lead, coach, and develop the residential team while promoting a culture of service excellence and continuous improvement.
• Manage homeowner communications, records, notices, invoicing, newsletters, and database maintenance.
• Support insurance matters, legal claims, and long-term capital replacement planning.
• Ensure high standards of cleanliness, presentation, inventory control, and maintenance of FF&E and OS&E.
• Manage third-party contractors and service providers to ensure compliance with Red Sea Global Hospitality standards.
• Coordinate special events, VIP visits, and community initiatives.
• Act as the primary escalation point for homeowner concerns and lead emergency and crisis response procedures.

Rental Program

• Manage the day-to-day operation of the Rental Program, ensuring service quality, operational standards, and guest satisfaction.
• Ensure participating residences meet presentation, housekeeping, maintenance, and compliance requirements.
• Monitor rental performance, profitability, homeowner satisfaction, and rental guest feedback.
• Provide coaching and support to team members to enhance service delivery and address guest needs.
• Resolve guest and employee issues while protecting property standards, guest satisfaction, and employee wellbeing.
• Conduct regular quality inspections and recommend FF&E replacements, upgrades, and capital improvements as required.

Others

• Support additional residential projects and operational initiatives within the Cluster portfolio as directed by the Cluster Director Hospitality Residential Operations.

Key Qualifications

Education and Experience

• Recognized bachelor's degree in Hospitality/Property Management.
• Minimum 3-5 years experience in luxury residential, hospitality, or mixed-use operations, with at least 2 years in a supervisory or assistant manager
• Applicable property management of HOA management qualification (or be prepared to obtain within 12 months)
• Must be fluent in verbal and written English
• Strong leadership skills and interpersonal communication skills.
• Excellent computer literacy required. Microsoft Office proficiency and hospitality property management systems.

Preferred Qualifications

• Experience in ultra-luxury residences or mixed-use developments.
• Fluency in Arabic
• Understanding of Local Real Estate Legislation
• Driving license

Key Performance Metrics

• Homeowner satisfaction
• Rental guest satisfaction
• Budget adherence
• Maintenance response time
• Housekeeping audit scores
• Defect resolution time
• Preventive maintenance compliance
• Staff turnover
• HOA governance compliance

In Return,

What We Offer

• Exciting opportunities for personal and professional development at all levels, featuring targeted development programs aimed at equipping you for your next career move.
• Competitive compensation package.
• Access to exclusive perks, complimentary nights, and benefits within Red Sea Global Hospitality.
• Health Insurance coverage whilst in service.
• A supportive and inclusive work environment that values diversity and collaboration.
• Employee Recognition Programmes.

Accessibility and Adjustments

We welcome all applicants and are keen to ensure our employees reflect the diversity of the Kingdom of Saudi Arabia and the communities we serve. We are committed to providing reasonable adjustments throughout our recruitment process and we'll always endeavor to be as accommodating as possible. If you would like to discuss any specific requirements, please get in touch with us.

Red Sea Global Hospitality is an equal opportunity employer committed to diversity and inclusion in the workplace. We encourage individuals from all backgrounds to apply.