Join Red Sea Global Hospitality and become part of a team leading the change in responsible development and regenerative tourism.
Job Title: Resort Manager
Department: Executive Office
Reporting to: General Manager
Property: Shebara Resort
About Us
Welcome to the next generation of hospitality excellence. At Red Sea Global Hospitality, we are committed to delivering exceptional guest experiences and creating an extraordinary work environment for our team members. Our ethos is deeply rooted in Respect, Responsibility, Passion, and Collaborationvalues that guide us in our pursuit of operational brilliance, innovative guest service, and sustainable practices. Joining us means you will be part of a forward-thinking, pioneering organization, shaping the future of luxury hospitality, and contributing to the elevation of the Red Sea Global brand.
The Role
The Resort Manager will lead all aspects of operations at a remote, world-class resort, ensuring exceptional guest experiences, operational excellence, and financial performance. This hands-on leader will inspire and develop a high-performing team, drive service innovation, and uphold the resort's iconic luxury standards in a unique and challenging environment. The role requires strategic vision, operational expertise, and the ability to thrive in a remote, isolated setting while delivering an unforgettable guest journey.
Key Areas of Responsibilities:
Please note that the responsibilities outlined below are not exhaustive. Red Sea Global Hospitality employees continuously innovate in caring for the needs of the business, their guests, and their colleagues. As a Resort Manager, you will need to:
Operational Leadership & Strategic Oversight
- Lead all resort operations, including Rooms, Food & Beverage, Recreation, Guest Services, Maintenance, and Security, with a focus on operational excellence and efficiency.
- Ensure seamless daily operations while upholding the highest Forbes-recognized luxury standards.
- Develop, implement, and monitor operational policies, procedures, and standards aligned with brand vision and long-term strategic goals.
- Drive continuous improvement initiatives to enhance operational efficiency, guest satisfaction, and service innovation.
Guest Experience & Service Excellence
- Champion a guest-first culture, ensuring every interaction delivers exceptional, memorable experiences.
- Monitor and analyze guest feedback to implement proactive measures and enhance service quality.
- Innovate unique experiences and programs tailored to the remote, iconic setting, reinforcing the resort's differentiation and prestige.
- Advocate for uncompromising quality standards, ensuring the resort remains a benchmark for luxury hospitality.
Financial & Business Management
- Strategically manage the resort's overall budget, with particular emphasis on Rooms division performance, ensuring revenue, occupancy, and profitability targets are met while maintaining Forbes-recognized luxury standards.
- Drive room revenue growth through strategic pricing, inventory management, guest segmentation, and innovative packages or promotions tailored to the resort's remote and iconic positioning.
- Implement cost-control measures in operations and room management without compromising guest experience, service quality, or brand integrity.
- Monitor and analyze key performance indicators for Rooms, providing regular strategic reporting to senior leadership and identifying opportunities for revenue optimization and operational efficiency.
Team Leadership & Talent Development
- Lead, mentor, and inspire a high-performing, multidisciplinary team in a remote, luxury environment.
- Build talent pipelines and succession plans for critical positions, ensuring continuity and long-term organizational strength.
- Foster a culture of accountability, collaboration, and continuous development, promoting engagement and retention.
- Model and reinforce brand values, service excellence, and strategic thinking across all teams.
Health & Safety
- Ensure full compliance with local regulations, health, safety, and environmental standards.
- Implement programs that promote sustainability, environmental stewardship, and social responsibility.
- Advocate for responsible tourism practices while maintaining operational excellence and guest satisfaction.
- Monitor and mitigate risks proactively, balancing safety, quality, and operational objectives.
Key Qualifications
Education and Experience
- Bachelor's degree in Hospitality Management, Hotel Administration, Business Management, or related field.
- 810+ years of progressive leadership experience in luxury hospitality, with significant exposure to resort or remote property operations.
- Proven track record in managing high-performing Rooms and or F&B divisions alongside integrated resort operations.
- Demonstrated success in driving guest satisfaction, operational excellence, and financial performance in an international luxury environment.
- Strong executive presence with the ability to represent an iconic resort and uphold Forbes-recognized standards of service and quality.
Preferred Qualifications
- Fluency in English required; additional languages considered an advantage.
- Prior experience in remote, island, or ultra-luxury resort environments.
- Demonstrated ability to lead multicultural teams and foster engagement in isolated settings.
- Strong commercial acumen with expertise in room revenue optimization, luxury guest journey design, and service innovation.
- Experience embedding sustainability, responsible tourism, and community engagement initiatives into resort operations.
- Similar experience in a Forbes 5-star property preferred.
Key Performance Metrics
- Guest Satisfaction: Maintain overall guest satisfaction (NPS) scores of 95%+ across rooms, experiences, and service touchpoints.
- Rooms Performance: Achieve budgeted occupancy, ADR, and RevPAR targets while sustaining Forbes-level quality standards.
- Service Excellence: Ensure consistent delivery of Forbes-recognized luxury service standards across all operational areas.
- Operational Execution: Deliver seamless day-to-day resort operations, measured through quality audits, guest feedback, and brand compliance reviews.
- Talent & Culture: Achieve engagement, retention, and succession benchmarks aligned with organizational goals.
- Financial Performance: Meet or exceed annual GOP and departmental profitability targets through strategic cost and revenue management.
In Return, What We Offer
- Exciting opportunities for personal and professional development at all levels, featuring targeted development programs aimed at equipping you for your next career move.
- Competitive compensation package.
- Access to exclusive benefits within Red Sea Global Hospitality.
- Health Insurance coverage whilst in service.
- A supportive and inclusive work environment that values diversity and collaboration.
- Employee Recognition Programs
Accessibility and Adjustments
We welcome all applicants and are keen to ensure our employees reflect the diversity of the Kingdom of Saudi Arabia and the communities we serve. We are committed to providing reasonable adjustments throughout our recruitment process and we'll always endeavor to be as accommodating as possible. If you would like to discuss any specific requirements, please get in touch with us.
Red Sea Global Hospitality is an equal opportunity employer committed to diversity and inclusion in the workplace. We encourage individuals from all backgrounds to apply.
