Resource Planner

Date: Sep 9, 2026

Location:

Dubaï, AE, 114190

Brand: KEOLIS

Contract Type: Permanent contract

The purpose of the job is to create and update the resource schedule for Dubai Metro & Tram, ensuring that Resource Planning Procedure is strictly implemented along with the HR and QHSE working policies and UAE Labour Law.

Key Responsibilities

Strategic

• Review the resource efficiency of the assigned section ensuring compliance with the Fatigue Management.
  
  

Financial

• Update and maintain data in relevant sections to ensure staff resourcing, availability, and overtime are accurately recorded
• Ensure correct overtime submitted, processed and paid to respective staff as per the assigned department whilst coordinating with the HR Department.
  
  

Stakeholder / Customer

• Regularly coordinates with the assigned departments.
• Promote a good QHSE and Information Security culture among their peers, subcontractors and third parties
  
  

Operational

• Create and update resource schedule for the Dubai Metro & Tram ensuring optimum levels of normal and contingency services that best satisfy the different scenarios whilst meeting the target performance requirements for both Operations and Maintenance.
• Ensure strict implementation of the Resource Planning Procedure
• Ensure the services standards can be implemented by the production
• Review and updating of effective and efficient operational roster which meets commercial, operational, and safety requirements
• Ensure correct resource levels are in place to deliver a world class service.
• Monitor and review the effectiveness of the roster arrangements, make necessary adjustments and escalate any issues that require further management review.
• Recommend improvements to provide a productive and efficient service within the whole Dubai Metro & Tram
• Prepare daily/alternate roster arrangements for special events, alternate service patterns and emergency and degraded operations as per operational and maintenance requirement.
• Deal with staff roster issues and make necessary adjustments to provide efficient and effective duty arrangements.
• Ensure integration of the Mandatory Trainings per sections for all shift worker in the resource scheduling.
• Record and update assigned department staff leaves including but not limited to annual leaves, sick leave, Days-in-lieu (DIL) quota and claims in the Human Resource Integrated System.
• Protect information assets and data including both electronic and paper based.
  
  

Capability / People

• Attend assigned department's meeting when required.
• Perform other duties assigned by the Senior Resource Planner and Resource Planning and Systems Manager.
  
  

Dimensions

• Office environment. Occasional travel may be required.
• Extended working hours may be necessary, subject to operational needs and managerial request.
  
  

Minimum Qualifications

Min.

Required

Desirable

Education

• Bachelor's degree in data science or similar
• Bachelors Degree
  
  

Experience

• 3-5 experience years in Rail Industry
• 1 Year experience in Resource Planning and Workforce Allocation
• 1 Year experience as Daty Analys
• Same as required
  
  

Skills / Training

• Fluent in English.
• Microsoft Office Proficient – Intermediate Level
• Advance Level in Excel
• Workforce Resource Planning Training
  
  

Job Segment: Event Planning, Information Security, Compliance, Claims, Engineer, Hospitality, Technology, Legal, Insurance, Engineering