We are searching for our client, a global Hotels company, a Restaurant Hostess to join their business in Saudi Arabia.
Position Title:
Restaurant Hostess
Position Type
Permanent
Start Date:
ASAP
Location:
Riyadh, Saudi Arabia - onsite work
Contact:
Davor Molnar | +49(0)8923889863
Description
To deliver a warm, polished first impression by managing reservations and guest flow, providing a seamless welcome and farewell, and supporting the dining room team to ensure an exceptional guest experience.
Responsibilities
Guest Experience and Hospitality
- Greet guests with a friendly and professional demeanor, making them feel valued from the moment they arrive.
- Efficiently manage the seating of guests, allocating tables based on party size, guest preferences, and table availability.
- Provide excellent customer service by addressing guest inquiries and concerns promptly, and escalating any issues to the Lead Hostess as needed.
- Maintain a high level of guest satisfaction by ensuring a smooth and pleasant arrival and seating process.
- Contribute to the overall ambiance of the restaurant's front-of-house areas by monitoring cleanliness, lighting, and other visual elements.
- Maintain accurate guest profiles in the reservation system, recording preferences, special occasions, seating requests, and dietary/allergen requirements.
- Update guest notes after each visit and communicate key details to the floor team to ensure personalized, consistent service.
Operations and Administrative Support
- Accurately record and maintain guest reservation information, waitlist, and seating assignments.
- Communicate with the server team to ensure timely and coordinated seating of guests.
- Assist with the management of front-of-house supplies, such as menus, stationery, and other necessary items.
- Collect and compile data on guest counts, wait times, and other relevant metrics to support the Restaurant Head Hostess.
- Adhere to the restaurant's policies, procedures, and service standards, and contribute to their continuous improvement.
- Collaborate with the Restaurant Head Hostess and the broader restaurant team to foster a positive and collaborative work environment.
- Demonstrate a willingness to learn, grow, and take on additional responsibilities as needed.
- Act as a brand ambassador, representing the hotel and the restaurant's values with professionalism and enthusiasm.
Living The Brand
- Is impeccably groomed, charming and graceful
- Is thoughtful and welcoming
- Take pride in anticipating guest needs through service that is warm, genuine and intuitive
- Understand what is required to offer emotional luxury and to provide service that is elegant and discreet
- Create the guest experience through their senses through all public touch points
- Ensuring quality is never compromised
- Is generous in spirit with guests and colleagues alike
- Establish the reputation of the hotel in local community for its quality service through hosting local events
- Embrace and practice the company's legacy values and competencies in all, team, and stakeholder interactions, acting as a role model for the desired culture and behaviors.
Qualifications
- High school diploma or equivalent; prior experience in a hospitality or customer service role is preferred.
- Excellent communication and interpersonal skills, with the ability to interact with guests and team members in a professional and personable manner.
- Strong organizational skills and attention to detail, with the ability to multitask effectively.
- Proficiency in using reservation management and point-of-sale systems is desirable.
- Flexibility to work evenings, weekends, and holidays as required.
- Fluency in English is mandatory; proficiency in Arabic is highly preferred.
- Knowledge of the local market and dining scene is an asset.
