JOB DESCRIPTION
Position: Restaurant Manager
Department: Food & Beverage Operations
Location: Abu Dhabi
Reports To: F&B Manager
Salary
Job Purpose
The Restaurant Manager is responsible for overseeing the daily operations of a fine dining restaurant, ensuring exceptional guest experiences, operational excellence, and high service standards in line with luxury hospitality expectations.
The role manages all front-of-house restaurant operations including service delivery, team leadership, guest relations, financial performance, training, and coordination with culinary and supporting departments to ensure smooth and efficient operations.
Main Duties & Responsibilities
Restaurant Operations
- Manage the overall day-to-day operations of the fine dining restaurant.
- Ensure all service standards, operational procedures, and guest experience expectations are consistently maintained.
- Monitor restaurant setup, cleanliness, ambience, presentation, and service flow.
- Ensure smooth coordination between front-of-house and kitchen operations.
- Handle guest feedback, complaints, and service recovery professionally and efficiently.
- Maintain high levels of guest satisfaction and repeat business.
Team Leadership & Staff Management
- Lead, supervise, and motivate the restaurant team including supervisors, captains, hosts, bartenders, and waitstaff.
- Conduct daily briefings and communicate operational updates to the team.
- Manage staff scheduling, duty rosters, attendance, and manpower allocation.
- Ensure all colleagues maintain grooming, hygiene, and professional presentation standards.
- Support recruitment, onboarding, training, and performance management initiatives.
- Foster a positive, collaborative, and service-driven working environment.
Guest Experience & Service Excellence
- Personally engage with guests to ensure a personalized and memorable dining experience.
- Maintain strong knowledge of menus, beverages, promotions, and fine dining service etiquette.
- Ensure VIP guests and special requests are handled with attention to detail.
- Monitor service quality and continuously improve guest satisfaction levels.
Financial & Commercial Responsibilities
- Support achievement of revenue targets, profitability, and cost control objectives.
- Monitor daily sales performance and operational expenses.
- Control wastage, breakage, and inventory usage.
- Assist in budgeting, forecasting, and financial reporting.
- Ensure accurate billing, cashiering, and closing procedures.
Inventory & Compliance
- Coordinate with purchasing and stores regarding operational requirements.
- Monitor stock levels of beverages, operating supplies, and restaurant equipment.
- Ensure compliance with hygiene, health, safety, and municipality regulations.
- Maintain HACCP and food safety standards at all times.
Events & Promotions
- Support execution of private dining events, promotions, and special occasions.
- Coordinate with Marketing and Events teams regarding restaurant campaigns and guest experiences.
- Assist in developing new ideas to improve restaurant performance and guest engagement.
Key Skills & Competencies
- Strong leadership and team management skills
- Excellent guest service and interpersonal abilities
- Strong understanding of luxury fine dining operations
- Excellent communication and problem-solving skills
- Ability to manage operations in a fast-paced environment
- Strong financial awareness and operational control
- Attention to detail and service excellence mindset
- Knowledge of POS systems and restaurant reporting
Qualifications & Experience
- Diploma or Degree in Hospitality Management or related field preferred
- Minimum 5–7 years of experience in restaurant operations within luxury hospitality or fine dining environments
- Minimum 2–3 years of experience in a Restaurant Manager role
- Strong knowledge of international fine dining service standards
- Experience within UAE/GCC hospitality industry is advantageous
