About the Company
Kapitol marks a bold new chapter for Sunset Hospitality Group, expanding the Group's portfolio with an immersive, game-led venue that merges dynamic food and beverage experiences with state-of-the-art entertainment. Occupying three expansive floors and more than 30,000 sq ft, Kapitol is a colossal entertainment hub, inspired by the Art Deco period.
About the Role
We are currently hiring a Restaurant Manager. This is responsible for providing complete customer satisfaction by ensuring that the restaurant provides all necessary services and anticipating and meeting guests needs and requests.
Responsibilities
- Manage daily restaurant operations to maintain brand standards and deliver exceptional guest experiences.
- Monitor food quality, presentation, and consistency while controlling costs and achieving targeted profit margins.
- Address guest complaints and special requests promptly to ensure customer satisfaction and loyalty.
- Supervise and motivate FOH staff, providing on-the-job training and constructive feedback for professional growth.
- Conduct regular team meetings to share policies, procedures, event updates, and guest feedback.
- Enforce hygiene, safety, and uniform standards to uphold a clean and professional dining environment.
- Organize staff schedules and allocate tasks to ensure efficient service during peak and off-peak hours.
- Ensure compliance with health, safety, and environmental regulations throughout all restaurant operations.
- Maintain thorough knowledge of games, equipment, and systems within the gaming center to assist guests accurately.
- Perform additional duties as required to support smooth operations and continuous service excellence.
Qualifications
- Bachelor's degree in Hospitality Management or related field from a reputable university.
- Minimum of 5 years experience in a similar position in leisure and entertainment venues, preferably within social or family entertainment centers.
Required Skills
- Excellent communication and interpersonal skills with a strong customer service orientation.
- Fluency in English; additional languages are an advantage.
- Strong leadership, management, and problem-solving skills.
- Ability to multi-task and perform effectively under pressure.
- Highly cooperative team spirit with a professional and positive attitude.
- Strong attention to detail and organizational skills.
- Proficient in computer applications, including MS Office.
- Experience in managing a diverse team.
- Knowledge of gaming operations and regulations.
