Restaurant Operations Manager

We are seeking an experienced and passionate Restaurant Operations Manager to lead the daily operations of our All Day Dining Restaurant with a contemporary European concept. The successful candidate will be responsible for delivering exceptional guest experiences, driving operational excellence, maximizing financial performance, and leading a high-performing team while maintaining the highest standards of service, quality, and brand compliance.

Key Responsibilities

Operational Excellence

• Oversee the day-to-day operations of the restaurant, ensuring smooth and efficient service during breakfast, lunch, dinner, and special events.
• Ensure all operating procedures, service standards, and quality guidelines are consistently implemented.
• Monitor guest satisfaction and take proactive measures to resolve concerns and enhance the dining experience.
• Maintain exceptional cleanliness, hygiene, and food safety standards throughout the outlet.
• Collaborate closely with the culinary team to ensure menu quality, presentation, and consistency.

Guest Experience

• Act as the face of the restaurant and maintain a visible presence during service periods.
• Build and maintain strong relationships with guests, ensuring personalized and memorable dining experiences.
• Handle guest feedback professionally and implement corrective actions when required.
• Drive guest engagement initiatives and loyalty-building activities.

Leadership & Team Development

• Lead, coach, and motivate the restaurant team to achieve service excellence.
• Conduct regular training sessions focused on service standards, product knowledge, upselling, and guest engagement.
• Foster a culture of teamwork, accountability, and continuous improvement.
• Manage performance evaluations, succession planning, and career development initiatives.
• Ensure compliance with grooming, appearance, and behavioral standards.

Financial Management

• Achieve departmental revenue, profit, and cost-control objectives.
• Analyze financial reports, including sales performance, payroll, labor cost, and operating expenses.
• Drive revenue through effective upselling, promotional activities, and guest retention strategies.
• Monitor inventory levels, control wastage, and manage operating supplies effectively.
• Participate in budget preparation and forecasting processes.

Quality & Compliance

• Ensure compliance with company policies, local regulations, and health and safety requirements.
• Maintain accurate records and documentation related to operations and audits.
• Support internal and external quality assessments and implement action plans where necessary.
• Uphold luxury hospitality standards and ensure service delivery aligns with brand expectations.

Marketing & Business Development

• Support the development and execution of restaurant promotions, seasonal menus, and special events.
• Collaborate with Marketing and Revenue teams to enhance outlet visibility and drive business growth.
• Analyze market trends, competitor activities, and guest preferences to identify opportunities.

Requirements

• Degree or Diploma in Hospitality Management, Hotel Management, Business Administration, or a related field.
• Minimum 5 years of leadership experience in restaurant operations, preferably within luxury hotels or upscale standalone restaurants.
• Proven experience managing an All Day Dining Restaurant with a European or international dining concept.
• Strong understanding of restaurant financials, budgeting, labor management, and cost control.
• Excellent leadership, communication, and interpersonal skills.
• Strong guest engagement and problem-solving abilities.
• Experience in luxury hospitality environments is highly preferred.
• Forbes Travel Guide, LQA, or similar luxury service standards experience is advantageous.
• Ability to work in a fast-paced, high-volume environment while maintaining exceptional service standards.

Key Competencies

• Leadership & Team Development
• Guest Experience Management
• Financial Acumen
• Operational Excellence
• Strategic Thinking
• Communication Skills
• Decision Making
• Quality Focus
• Results Orientation
• Adaptability & Innovation