Hey there!
Are you one of those creative minds A character, a storyteller
Do you want to be part of a globally recognized brand that has been entertaining for over 100 years
Join the audition and start scripting your own story at Paramount Hotels!
Job Purpose:
Restaurant Reservation Agent is the beginning of an exceptional guest experience who will make guests feel welcome and reflect the exceptional dining experience when they arrive.
Job Responsibilities
- Handle queries through telephone, fax, and email
- Communicate in a clear and effective manner
- Be familiar with the all outlets, its menu and should be able to sell best to our guests
- Ensure the best selection for the guest and ensure revenue is maximized through suggestive selling techniques
- Recommend property dining outlets and assist guests with information and special requests
- Book restaurant reservation requests, facilitate taking guest room delivery orders, and input information accurately into the proper systems
- Contribute to departmental standards and best practices
- Consistently offer exceptional, friendly and engaging service
- Provide lateral service within the hotel whenever needed
- Arrive at work well groomed, prepared and display enthusiasm
- Well prepared for a long day contribution and utilize time effectively
Qualifications and Experience:
- Ability to handle luxury guest volumes on a daily basis
- Prior admin experience
- Well-versed with programs such as Word, Excel, Publisher or Canva
- Should be able to work under pressure in a customer service environment
- Must be flexible and ability to work long hours
- Creative and positive mind set
- 2 years minimum experience working in a multicultural / 5 star hotel environment
