Restaurant Revenue Manager

M Management Company

United Arab Emirates, Dubai

3-7 Years

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Job Description

Revenue & Reservations Manager

Reporting to: Managing Director

Role Objective

Own and optimize revenue performance across all venues by extracting the right data, translating it into pricing, reservation, and yield decisions, and continuously improving table utilization, covers, and spend per guest.

Key Duties & Responsibilities

1. Revenue Optimization & Yield Management

Maximize revenue per available seat hour (RevPASH) across all venues

Design and manage demand-based reservation strategies: time-slot optimization, table mix optimization (2-tops vs 4-tops vs large tables), and peak vs off-peak policies

Recommend pricing and packaging strategies: minimum spends (where applicable), set menus, tasting menus, group menus, and peak-day or peak-time pricing logic (where brand-appropriate)

2. Reservations Strategy & Channel Management

Own performance of all reservation channels: online booking platforms (e.g., SevenRooms, OpenTable, Resy, etc.), phone reservations, and walk-ins

Reduce no-shows and late cancellations via deposits / credit-card guarantees, smart reminder logic, and policy segmentation by day/time/party size

Optimize conversion rates from reservation inquiry seated guest

3. Data Extraction, Reporting & Insights

Build and maintain a weekly and monthly revenue dashboard, including: covers by daypart / venue, RevPASH, average spend per cover, table turn times, no-show & cancellation rates, and channel mix & conversion

Integrate data from POS systems, reservation platforms, and CRM / guest databases

Identify patterns and opportunities: under-utilized time slots, high-value guest segments, and seasonal / weather-related demand shifts

4. Forecasting & Planning

Produce weekly and monthly revenue forecasts by venue

Support staffing optimization (covers vs labor), event and group booking strategy, and special days (holidays, weekends, major events)

Build scenario models (what if) for changes to seating time limits, menus, or policies

5. Guest Segmentation & CRM Strategy

Segment guests by frequency, spend, booking behavior, and occasion (business, family, celebrations)

Work with marketing to target high-value guests during soft periods, drive repeat visits, and personalize offers without discounting brand value

6. Cross-Functional Collaboration

Work closely with General Managers, reservation teams, marketing, and finance

Translate insights into clear, actionable instructions for venue teams

Train front-of-house teams on revenue-aware seating decisions, reservation discipline, and policy enforcement without harming guest experience

Ideal Work Experience

Required

37 years experience in: restaurant revenue management, OR hotel revenue management with strong F&B; exposure, OR multi-site hospitality analytics / commercial role

Proven experience optimizing reservations, covers, and table utilization

Hands-on experience with POS systems, reservation platforms, and Excel / Google Sheets (advanced) Strongly Preferred

Experience managing multiple venues simultaneously

Background in premium casual dining, upscale dining, or high-volume concepts

Direct exposure to RevPASH calculations, reservation policy design, and guest demand forecasting

GCC / Middle East hospitality experience (strong plus)

Education & Technical Skills

Education

Bachelor's degree in Hospitality Management, Business Administration, Finance, Economics, or Data / Analytics

Master's degree or revenue certifications are a plus but not required if experience is strong

Technical Skills

Advanced Excel / Google Sheets (pivot tables, formulas, modeling)