Restaurant Supervisor

Job Title: Shift Supervisor (Restaurant)

Job Location: Can be placed anywhere

JOB PURPOSE:

To assist the management team in coordinating and controlling one of the three main areas in the restaurant: kitchen, dining area or front counter while maintaining consistency and a high standard of Quality, Service and Cleanliness in these areas.

KEY ACCOUNTABILITIES:

Job Specific Accountabilities

• Ensuring effective staff positioning to handle anticipated sales.

• Deliver Gold Standards.

• Ensuring product quality and quantities.

• Monitoring QSC throughout restaurant.

• Training and developing staff as outlined by Restaurant Manager and Assistant Manager.

• Completing checklist on your assigned area, kitchen, dining area or front counter.

• Demonstrate high standards of Quality, Service and Cleanliness and set good examples of general conduct and leadership.

• Complete own supervisors training book including training on preparation, production, front counter and dining area.

• Ensuring customers are recognized and looked after with courtesy, efficiency and consistent speed of service (3 minutes or under).

• Responsibility for reporting personnel, operational, health and safety problems to manager on duty.

• Duties as directed or required by the manager running the shift.

Organisation and Training of Staff

• Induct all new staff using the Staff Training Presenter.

• Identify individual and operational training needs.

• Complete workstation training using the 4-step training method.

• Give corrective coaching to all who need it.

• Plan for staff training each shift – cross train staff.

Position staff in your area based on willingness, ability and need.

• Evaluate staff at the start of the shift re: appearance, timekeeping etc..

• Lead by example – follow all procedures and be professional in your conduct.

• Plan for staff breaks and shift changeovers.

• Act as the link between management and staff

QUALIFICATIONS, EXPERIENCE, KNOWLEDGE & SKILLS:

Minimum Qualification

• Secondary/ High School Certificate

Minimum Experience & Knowledge & Skills

• Minimum 2 years experience in similar role within QSR environment.

• Ethics and integrity

• Commitment and drive

• Appreciation of diversity

• Enthusiasm