Demonstrates Dusit F&B standards in all interactions.
Ensures that the standards of Dusit Hotels & Resorts are maintained and highly implemented.
Supervises, coordinates and gives directions to the entire team of colleagues in a very efficient and correct manner.
To promote good relationship to the guests and colleagues.
Control and analyzes the level on:
Quality of Service
Guest Satisfaction
Employees Satisfaction
Operating Equipment
Grooming Standards
Updating all colleague logs/ files.
Participate in service as necessary in accordance with the restaurant needs.
Ensure hotel grooming and personal appearance standards are met.
Control stocks for daily use in the restaurant to ensure restaurant's service requirements are met.
Control breakage, waste and spoilage.
Ensures Safe and Healthy work environment for all the guests and the colleagues.
Conduct all administrative work required.
Maintaining the restaurant's cleanliness as well as ensuring all maintenance needs are looked after.
Checks expiry dates and non-dated products on a daily basis.
Schedules Guest Reservations and arranges for private function or special party.
Checks opening and closing duties assigned to all colleagues.
Maintains log book on day to day bases.
Conduct shift briefing.
Performs job related duties and special project assigned.
Ensures that the restaurant maintains the high quality service standards are implemented.
Performs daily checks on staffing level, quality control, maintenance, cleanliness.
Establishes guest data.
Ensures that the unique services of the restaurant are well maintained, e.g. by doing table checks.
Updates the Communication Board.
Clean all coffee machines and make sure to use the safe right detergents and pills. Any maintenance issue should be reported to the leader on duty.
Make sure that all open food and beverage items are dated and covered.
Follows Hotel's telephone etiquette standards.
Follows Occupational Health & Safety regulations.
Reports suspicious people, parcels, and behaviors to Security.
Ensures adherence to Dusit's Code of Ethics.
Others
Continuous learning through own IDP.
Any other duties as may be assigned by the superior.
Accountabilities
Represents Dusit's brand and its values at all times. We will establish relationships and foremost and we will deliver an exceptional guest experience and promote Thai graciousness.
Company's Culture
Communicate and fully embracing the Company's culture (our Vision, our Mission and our Values), leads by example and cascade to all your subordinates. Proud to belong and to contribute
CONFIDENTIALITY
Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Dust Internet and E-mail policy. Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.
Job Requirements
Minimum education of Bachelor degree in Hotel Management or relevant degree.
Minimum of 3 years in F&B experience.
Good knowledge in the restaurant operation and high end service levels.
Have good English communication skills both in written and spoken.
Computer literate.
Pleasant personality with good communication and interpersonal skills.
