Retail Banking Executive - Multiproduct

Job Description

The Retail Banking Executive - Multiproduct delivers accurate and timely support for customer acquisition and banking sales within Retail Banking Sales. The role contributes to sustainable growth through needs-based solutions and disciplined sales execution by applying banking knowledge, sound judgement and a customer-focused approach. It works with relevant business and control stakeholders to resolve issues, manage risk and support sustainable performance across Emirates NBD Group.

Requires minimum 2 years in customer acquisition and banking sales within banking or financial services, with exposure to regulated operations, stakeholder management and relevant systems.

Key Responsibilities:

• Deliver high-quality customer acquisition, needs analysis and suitable product solutions.
• Maintain strong governance and compliance with conduct, suitability, KYC, documentation and sales governance standards.
• Improve service quality, efficiency and stakeholder outcomes.
• Strengthen collaboration across business and control functions.
  
  

Requirement:

• Banking / Retail Sales
• International / GCC and UAE
• Selling & Marketing Skills
  
  

Responsibilities

• Deliver high-quality customer acquisition, needs analysis and suitable product solutions.
• Plan and execute customer acquisition, needs analysis and suitable product solutions in line with agreed priorities and service expectations.
• Review information to ensure outputs are accurate, complete and fit for purpose.
• Resolve issues promptly and escalate material exceptions through approved channels.
• Maintain clear records and timely updates on progress, risks and outcomes.
  
  

Performance Measures:

• Quality and accuracy of deliverables
• Achievement of agreed service levels
• Effectiveness of issue resolution
• Maintain strong governance and compliance with conduct, suitability, KYC, documentation and sales governance standards.
• Apply conduct, suitability, KYC, documentation and sales governance standards consistently across assigned activities.
• Complete required checks, approvals and documentation.
• Identify control gaps or unusual activity and support corrective action.
• Maintain audit-ready evidence and support reviews.
  
  

Performance Measures:

• Adherence to policies and controls
• Reduction in avoidable errors
• Timely closure of risk actions
• Improve service quality, efficiency and stakeholder outcomes.
• Analyse performance and feedback to identify improvements.
• Recommend practical changes that protect customer and control outcomes.
• Support automation, standardisation and digital adoption.
• Track improvements and confirm benefits are sustained.
  
  

Performance Measures:

• Improvement in turnaround time
• Increase in first-time-right quality
• Delivery of agreed improvements
• Strengthen collaboration across business and control functions.
• Build effective relationships with relevant stakeholders.
• Communicate requirements, decisions and risks clearly.
• Share knowledge and provide guidance to colleagues.
• Contribute to an inclusive and accountable team environment.
  
  

Performance Measures:

• Stakeholder confidence
• Clarity of communication
• Contribution to team capability
  
  

Qualifications

• Bachelor's degree in Business Administration, Finance, Marketing, Banking, or a related field.
• Relevant banking or professional certification is preferred.
• Ongoing professional development in banking regulation, risk management and digital ways of working.