Retail Executive (Shop Sales Assistant)

Key Responsibilities

. Deliver professional customer service and provide product recommendations based on customers preferences.
. Drive sales performance by achieving individual and outlet sales targets.
. Execute merchandising plans and maintain attractive product displays in accordance with company standards.
. Monitor product availability, stock levels, product rotation, and expiry dates to minimise wastage.
. Perform inventory control, stock receiving, stock replenishment, and stock take activities.
. Process customer transactions accurately using the POS system and ensure proper cash reconciliation.
. Coordinate cake reservations, special orders, and customer collections efficiently.
. Ensure full compliance with food hygiene, workplace safety, and operational procedures.
. Resolve customer enquiries and service issues professionally to maintain customer satisfaction.
. Assist in training new team members and provide operational guidance when required.
. Support the Outlet Manager in daily outlet operations, sales reporting, manpower coordination, and other operational duties.

Job Requirements

. Diploma, Higher NITEC, NITEC or equivalent qualifications.
. At least 2 years of experience in retail, customer service, or food retail operations.
. Strong customer service, communication, and interpersonal skills.
. Ability to work independently and in a fast-paced retail environment.
. Good organisational and problem-solving skills.
. Basic computer literacy and familiarity with POS systems.
. Able to work rotating shifts, weekends, and public holidays.
. Food Hygiene Certificate will be an advantage.

Skills

. Customer Service
. Retail Operations
. Sales
. Inventory Management
. Merchandising
. Cash Handling
. POS System
. Food Safety & Hygiene
. Teamwork
.Communication Skils
. Problem Solving