The Retail LOS and Collections Project Manager (KSA Experience Mandatory) is responsible for leading the end-to-end implementation of Retail Loan Origination System (LOS) and Collections platforms using Newgen or similar solutions. The role ensures full lifecycle automation of retail lending and collections processes, from origination and underwriting to approvals, disbursement, and delinquency management within a regulated banking environment.
Responsibilities
- Lead the end-to-end implementation of Retail Loan Origination System (LOS) for personal loans, credit cards, auto loans, and other retail products
- Manage and oversee underwriting workflows, credit scoring models, and approval processes
- Ensure seamless integration of LOS with Temenos core banking system and Microsoft Dynamics 365 CRM
- Lead the design and implementation of collections strategy automation and delinquency management systems
- Ensure compliance with SAMA credit regulations and lending guidelines in the Kingdom of Saudi Arabia (KSA)
- Manage complete project lifecycle including planning, requirement gathering, UAT, rollout, and post-go-live stabilization
- Coordinate with business stakeholders, IT teams, and vendors to ensure successful project delivery
- Oversee process optimization and automation across the retail credit lifecycle
- Ensure data accuracy, system performance, and regulatory compliance across all lending and collections workflows
- Provide strong project governance, risk management, and stakeholder communication throughout the implementation
Requirements
- Bachelor's degree in Finance, Business, Computer Science, or a related field
- 8–12 years of experience in retail banking, loan origination systems, or collections platform implementations
- Strong experience in project management of LOS platforms such as Newgen or similar solutions
- Mandatory prior banking experience in KSA (Kingdom of Saudi Arabia)
- Strong understanding of retail credit lifecycle including origination, underwriting, approval, and collections
- Experience managing end-to-end digital transformation or banking system implementation projects
- Strong knowledge of regulatory frameworks including SAMA credit and lending guidelines
- Proven ability to manage cross-functional teams and vendor ecosystems
- Strong leadership, communication, and stakeholder management skills
- PMP or equivalent project management certification is a plus
