Job Description
At Al Tayer Insignia, your career is more than a job it's a journey into the heart of luxury retail. For over 40 years, we've partnered with the world's most iconic brands, creating award-winning retail experiences across our boutiques, department stores, and leading online platforms. With stores and outlets across the GCC and a truly seamless omnichannel presence, we bring style, innovation, and heritage together. Here, you'll join a diverse, customer obsessed, passionate team that celebrates creativity, values individuality, and empowers you to grow. Join us on our journey, reimagining fashion and redefining the meaning of luxury in the region.
Retail Manager will be responsible to lead and oversee the operations, ensuring consistent delivery of exceptional customer experience, achievement of sales targets and strong team performance across all stores. Responsible for driving a high-performance culture, maintaining operational excellence, and ensuring alignment with brand standards across the network.
Functional Roles and Responsibilities
Drive sales, monitor performance and identify commercial opportunities and make recommendations to meet and exceed sales targets
Cultivate a culture of excellent customer service, leading by example. Resolve customer complaints effectively and promptly.
Minimise stock loss through the management, implementation and adherence of ATG policies and procedures.
Ensure Visual Merchandising standards are maintained within brand guidelines. Implement Company expectations of standards, maintenance and cleanliness.
Ensure all Company policies and procedures are implemented and adhered to.
Ensure Company Health & Safety standards are adhered to at all times.
Monitor sales per square foot to ensure maximum productivity within brand and store specifications
Keep abreast of market trends and competitor activity and provide feedback/recommendations to the Company.
Analyse stock management information available to ensure sales opportunities are maximised.
Provide and analyse reports in order to gain understanding of current performance trends, to identify commercial opportunities and ensure Buying/Planning are aware of stock related feedback.
Prepare and implement stock takes in store in liaison with the Operations team.
Recommend, manage and/or support sales promotions and brand activities through effective planning and preparation to meet expectations. Feedback to relevant parties.
Establish and maintain effective professional relationships with key business partners.
Understand customer profiles and ensure feedback is provided on Marketing, Buying and Planning to relevant parties
People Management Roles and Responsibilities
Provide leadership and direction to team members towards the achievement of goals and objectives
Coach and motivate team to enhance performance and produce quality work, and ensure that they are continuously developed for higher level roles.
