Retail Quality Assurance

Role Overview:

Lead our Retail QA team to ensure top-notch store standards, customer experience, and operational excellence. Conduct audits, develop QA processes, analyze results, and drive continuous improvement across the retail network. to drive excellence across our retail network. You will lead audits, coach store teams, and ensure world-class standards in store presentation, customer experience, compliance, and operations. This is a hands-on role with direct influence on retail performance and continuous improvement initiatives.

Key Requirements:

• 7–10 years in retail, 3–5 years in management.
• Strong analytical, reporting, and project management skills.
• Proficiency in Excel/Google Sheets, basic BI, and mobile audit tools.
• Excellent communication; willingness to do frequent field visits.

You Will:

• Lead audits and benchmark stores.
• Coach store teams and implement corrective actions.