Retail Sales & CX Executive

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Responsibilities

▪ Welcome and engage customers in a professional and friendly manner.

▪ Understand customer needs and provide appropriate assistance and recommendations.

▪ Provide accurate information regarding products, collections, prices, promotions, and offers.

▪ Handle customer inquiries, objections, and complaints professionally.

▪ Ensure consistently high-quality customer experience in line with company standards.

▪ Build positive relationships with customers and encourage repeat visits and purchases.

▪ Actively promote and sell the company's products available at the booth.

▪ Achieve assigned individual and booth sales targets.

▪ Identify sales opportunities and convert customer interactions into successful transactions.

▪ Apply effective selling and upselling/cross-selling techniques.

▪ Follow up on potential customers when applicable.

▪ Monitor customer preferences and provide feedback regarding market and customer trends.

▪ Support promotional campaigns and mall activations to maximize sales results.

▪ Maintain the booth according to approved brand standards and visual merchandising guidelines.

▪ Ensure all products are properly displayed, organized, and presented.

▪ Maintain accurate knowledge of products, features, benefits, prices, and ongoing promotions.

▪ Ensure the booth remains clean, organized, attractive, and ready for customers throughout operating hours.

▪ Take full responsibility for the day-to-day operation of the assigned booth

▪ Ensure the booth is opened, operated, and closed according to approved procedures.

▪ Coordinate with relevant departments regarding operational requirements.

▪ Ensure availability of required promotional materials and selling tools.

▪ Report any operational issues, maintenance requirements, or incidents immediately.

▪ Follow all mall regulations and company policies related to booth operations.

▪ Maintain proper control and accountability over products and items assigned to the booth.

▪ Ensure products are safely handled, stored, and displayed.

▪ Conduct and support regular stock counts and reconciliation.

▪ Immediately report any shortage, damage, loss, or discrepancy.

▪ Maintain proper documentation related to stock movement and booth custody.

▪ Ensure company assets and products always remain secure.

▪ Submit daily/weekly sales and operational reports as required.

▪ Track achievement against assigned sales targets and KPIs.

▪ Provide feedback on customer behavior, product demand, competitors, and market activity.

▪ Escalate any customer, operational, stock, or security issues to the concerned manager.

▪ Participate in periodic performance reviews and improvement initiatives.

▪ Comply with all company policies, procedures, and customer experience standards.

▪ Comply with mall rules and regulations.

▪ Follow all applicable safety, security, and asset-control procedures.

▪ Maintain professional appearance and behavior that represent the brand at all times.

▪ Ensure the assigned booth is operated in accordance with approved company standards.

▪ Maintain confidentiality regarding company, customer, sales, and product information.

Qualifications

• 2–4 years of experience in retail sales, customer experience, customer service, or a related field.

• Experience in mall retail, kiosks, booths, exhibitions, or luxury/consumer-facing environments is highly preferred.

• Strong sales and customer-handling skills.

• Good product presentation and negotiation skills.

• Ability to handle cash/products/company assets responsibly.

• Good organizational and reporting skills.