Retail Sales Manager

Job Description

Position Title: Retail Sales Manager

Department: Sales Department

Reports to: CEO

General Objective of the Role:

The Sales Manager aims to balance meeting customer needs with achieving company goals through:

1. Achieving sales growth and increasing revenue.
2. Developing effective sales strategies.
3. Managing and motivating the sales team to ensure optimal performance.
4. Building strong customer relationships to increase loyalty.
5. Analyzing the market to identify opportunities and challenges.
6. Improving processes to enhance efficiency.

Qualifications and Requirements

• Academic Qualifications:
• Bachelors degree in Business Administration, Marketing, or a related field.

Requirements:

1. Practical experience in the same field (57 years), preferably including work in retail companies.
2. Experience in developing and implementing sales strategies.
3. Experience with ERP systems such as Oracle or SAP.
4. Familiarity with CRM systems and sales analysis tools.
5. Proficiency in Microsoft Excel.
6. Strong communication skills with customers.

Key Roles and Responsibilities:

Sales Strategy and Planning:

• Develop and implement effective sales strategies to achieve business goals.
• Analyze market trends and competitor activities to identify growth opportunities.
• Prepare sales forecasts and set performance targets for the team.

Team Leadership and Management:

• Recruit, train, and guide the sales team to improve performance.
• Monitor team performance, provide constructive feedback, and ensure accountability.
• Foster a positive and collaborative work environment to ensure team success.

Customer Relationship Management:

• Build and maintain strong relationships with key customers and stakeholders.
• Address customer needs and concerns promptly to ensure satisfaction.
• Develop long-term partnerships with customers to encourage repeat business.

Sales Operations and Reporting:

• Monitor and analyze sales data to identify trends and areas for improvement.
• Prepare detailed sales reports and present them to senior management.
• Oversee contract negotiations, pricing strategies, and customer agreements.