Decision Management Consultants is recruiting a Retention Desk Agent - UK for one of its clients operating in the Forex industry in Dubai, UAE.
About Our Client
Our client is a well-established Forex trading company based in Dubai, operating in
a fast-paced and highly regulated financial services environment. The company is known for its strong focus on technology-driven solutions, customer-centric operations, and compliance with international regulatory standards. With a growing presence in the region, they offer innovative trading services and a dynamic workplace that encourages performance, growth, and collaboration.
Key Responsibilities
- Manage and maintain relationships with existing Forex trading clients
- Act as the primary point of contact to ensure client satisfaction and long-term retention
- Handle client inquiries professionally via phone, email, and online platforms
- Promote trading activity and introduce relevant products/services
- Negotiate effectively to retain clients and prevent account churn
- Monitor client performance and provide timely follow-ups
- Meet retention and revenue targets set by the company
- Maintain accurate records of client interactions and activities
Requirements
- Proven experience in Forex trading as a Retention or Relationship Manager
- Strong understanding of Forex markets and trading platforms
- Excellent communication, negotiation, and persuasion skills
- Confident and professional phone etiquette
- Ability to build rapport and maintain long-term client relationships
- Target-driven mindset with strong interpersonal skills
- Fluent English communication (spoken and written)
Benefits
- Employee Benefits as per the UAE Labor Law
