With 5 direct reports, the Revenue Audit Manager is responsible for protecting and proving hotel revenue across a portfolio of 12 hotels within a centralised shared-service environment.
Own daily revenue audit, end-to-end reconciliation, and full control of paymaster and clearing accounts to ensure every revenue stream is fully captured, correctly posted, charged and collected.
This role has specific ownership of OTA/agent paymasters, Virtual Credit Card (VCC) workflows, merchant settlements and clearing accounts ensuring amounts are billed accurately, cash is received on time, variances are investigated immediately and aged items are cleared.
Key Responsibilities
- Lead daily revenue audit processes across all hotels to confirm completeness and accuracy of room, F&B and ancillary revenues.
- Own paymaster and clearing account reconciliations; actively clear aged and reconciling items.
- Manage OTA/agent paymasters (booking channels collecting on behalf of the hotel) to ensure all stays are billed and cash is received in full.
- Own the VCC revenue cycle charging, matching to reservations/stays, confirming settlements and resolving disputes.
- Reconcile PMS, POS, channel managers, payment gateways, merchant statements and bank settlements; investigate and close variances.
- Monitor commissions, chargebacks, refunds, disputed transactions and no-shows/cancellations to ensure correct accounting and collection.
- Ensure correct GL mapping, VAT/tax treatment and clean revenue cut-off at month-end.
- Maintain strong revenue controls, audit trails and documented procedures.
- Produce daily/weekly exception reports (missing postings, rate variances, unpaid VCCs, unallocated receipts, aged clearing items) and drive closure.
- Partner with Front Office, Reservations and Finance teams to resolve operational root causes.
Experience & Requirements
- Minimum 7 years experience in hotel revenue audit, revenue accounting or income audit.
- At least 2 years in a senior revenue auditor, reconciliation lead or supervisory role (multi-property experience required).
- Strong hands-on paymaster and clearing account management experience, including ageing control and correction.
- Strong working knowledge of VCC workflows (charging, settlement, matching and dispute handling).
- Deep understanding of hotel revenue streams (rooms, F&B, packages, ancillary income, no-shows, cancellations, comps).
- Hands-on experience with PMS/POS systems (Opera, Mews, Micros or similar) plus exposure to channel managers/OTAs and payment gateways.
- ERP experience (NetSuite or similar) with ability to reconcile to GL and balance sheet control accounts.
- Experience within a centralised/shared-service finance environment.
- Strong month-end revenue close discipline.
Key Skills & Attributes
- Highly analytical with strong reconciliation discipline.
- Detail-driven with a control-first mindset.
- Comfortable driving closure and escalating where required.
- Confident communicator with operational hotel stakeholders.
- Process-oriented; able to standardise controls and reporting.
- Calm under pressure in a high-volume environment.
Measures of Success
- Daily revenue audit completed accurately and on time.
- Paymaster and clearing accounts fully reconciled with minimal aged items.
- VCCs charged and settled on time with strong eligible-to-collected conversion.
- Reduced revenue leakage and unresolved disputes.
- Clean month-end close with minimal manual adjustments.
- Strong internal and external audit outcomes.
Culture & Performance Expectations
Technical knowledge of hotel revenue systems is essential
We operate in a fast-paced, multi-property environment where revenue leakage is unacceptable. Volume is high. Complexity is real. Discipline matters.
We are looking for someone who:
- Treats every pound of revenue as their own
- Does not tolerate aged balances or unresolved variances
- Follows through until items are cleared not just reported
- Escalates early and constructively
- Brings energy, ownership and urgency
This is not a passive audit role. It is an active revenue protection role.
If someone is technically competent but comfortable carrying reconciling items, delaying follow-up or avoiding operational challenge, they will not succeed here.
We value drive, accountability and a true fixer mindset people who close loops, protect margin and raise standards across the portfolio.
