With 5 direct reports, the Revenue Audit Manager is responsible for protecting and proving hotel revenue across a portfolio of 12 hotels within a centralised shared-service environment.
Own daily revenue audit, end-to-end reconciliation, and full control of paymaster and clearing accounts to ensure every revenue stream is fully captured, correctly posted, charged and collected.
This role has specific ownership of OTA/agent paymasters, Virtual Credit Card (VCC) workflows, merchant settlements and clearing accounts — ensuring amounts are billed accurately, cash is received on time, variances are investigated immediately and aged items are cleared.
Key Responsibilities
- Lead daily revenue audit processes across all hotels to confirm completeness and accuracy of room, F&B and ancillary revenues.
- Own paymaster and clearing account reconciliations; actively clear aged and reconciling items.
- Manage OTA/agent paymasters (booking channels collecting on behalf of the hotel) to ensure all stays are billed and cash is received in full.
- Own the VCC revenue cycle — charging, matching to reservations/stays, confirming settlements and resolving disputes.
- Reconcile PMS, POS, channel managers, payment gateways, merchant statements and bank settlements; investigate and close variances.
- Monitor commissions, chargebacks, refunds, disputed transactions and no-shows/cancellations to ensure correct accounting and collection.
- Ensure correct GL mapping, VAT/tax treatment and clean revenue cut-off at month-end.
- Maintain strong revenue controls, audit trails and documented procedures.
- Produce daily/weekly exception reports (missing postings, rate variances, unpaid VCCs, unallocated receipts, aged clearing items) and drive closure.
- Partner with Front Office, Reservations and Finance teams to resolve operational root causes.
Experience & Requirements
- Minimum 7 years experience in hotel revenue audit, revenue accounting or income audit.
- At least 2 years in a senior revenue auditor, reconciliation lead or supervisory role (multi-property experience required).
- Strong hands-on paymaster and clearing account management experience, including ageing control and correction.
- Strong working knowledge of VCC workflows (charging, settlement, matching and dispute handling).
- Deep understanding of hotel revenue streams (rooms, F&B, packages, ancillary income, no-shows, cancellations, comps).
- Hands-on experience with PMS/POS systems (Opera, Mews, Micros or similar) plus exposure to channel managers/OTAs and payment gateways.
- ERP experience (NetSuite or similar) with ability to reconcile to GL and balance sheet control accounts.
- Experience within a centralised/shared-service finance environment.
- Strong month-end revenue close discipline.
Key Skills & Attributes
- Highly analytical with strong reconciliation discipline.
- Detail-driven with a control-first mindset.
- Comfortable driving closure and escalating where required.
- Confident communicator with operational hotel stakeholders.
- Process-oriented; able to standardise controls and reporting.
- Calm under pressure in a high-volume environment.
Measures of Success
- Daily revenue audit completed accurately and on time.
- Paymaster and clearing accounts fully reconciled with minimal aged items.
- VCCs charged and settled on time with strong eligible-to-collected conversion.
- Reduced revenue leakage and unresolved disputes.
- Clean month-end close with minimal manual adjustments.
- Strong internal and external audit outcomes.
Culture & Performance Expectations
Technical knowledge of hotel revenue systems is essential
We operate in a fast-paced, multi-property environment where revenue leakage is unacceptable. Volume is high. Complexity is real. Discipline matters.
We are looking for someone who:
- Treats every pound of revenue as their own
- Does not tolerate aged balances or unresolved variances
- Follows through until items are cleared — not just reported
- Escalates early and constructively
- Brings energy, ownership and urgency
This is not a passive audit role. It is an active revenue protection role.
If someone is technically competent but comfortable carrying reconciling items, delaying follow-up or avoiding operational challenge, they will not succeed here.
We value drive, accountability and a true fixer mindset — people who close loops, protect margin and raise standards across the portfolio.
