Role Purpose
The Revenue & Commerce Manager is responsible for maximizing revenue, occupancy, ADR, RevPAR, and overall commercial performance across the hospitality portfolio. This role combines Revenue Management, E-Commerce, Distribution, OTA Management, Commercial Analytics, and Digital Sales, ensuring that every property is positioned and priced correctly across direct and third-party channels.
Key Responsibilities:
- Develop and execute revenue strategies for all hospitality properties
- Manage daily pricing, availability, restrictions, minimum stays, and inventory
- Monitor occupancy, ADR, RevPAR, booking pace, pickup, lead time, cancellations, and length of stay
- Prepare short-, medium-, and long-term revenue forecasts
- Develop annual revenue budgets in coordination with Hospitality and Finance
- Conduct competitor and market analysis, including rate-shopping and demand trends
- Manage OTA performance across platforms such as Booking.com, Expedia, Airbnb and other relevant channels
- Optimize property listings, content, photography, descriptions, room/suite categories and promotions across digital channels
- Manage channel mix and reduce unnecessary reliance on high-commission channels
- Develop strategies to increase direct bookings and improve cost of acquisition
- Maintain rate parity and accurate inventory across all distribution channels
- Manage and optimize PMS, channel manager, booking engine and revenue-management systems from a commercial perspective
- Create promotional strategies for low-demand periods and maximize pricing during compression/high-demand dates
- Work closely with Sales & Marketing on campaigns, packages and target segments
- Analyze corporate, leisure, OTA, direct and other business segments
- Produce weekly and monthly commercial performance reports
- Identify underperforming properties, channels and room/suite categories and develop corrective actions
- Support the commercial evaluation and onboarding of new hospitality properties
- Monitor guest booking behavior and use data to improve conversion and revenue
- Ensure commercial strategies are aligned with each property's positioning and guest experience
Requirements
- Bachelor's degree in Hospitality Management, Business, Marketing, Finance, Tourism, or a related field
- Minimum 5 years of hospitality experience
- Strong background in hotel revenue management and/or commercial management
- Hands-on experience with PMS, Channel Managers, Booking Engines and OTA extranets
- Experience managing platforms such as Booking.com, Expedia and Airbnb
- Strong understanding of hotel distribution and rate structures
- Advanced Excel/Google Sheets and commercial reporting capabilities
- Strong analytical and forecasting skills
- Ability to interpret P&L and property-level financial performance
- Understanding of digital marketing, conversion and customer acquisition costs
- Experience with revenue-management systems is highly preferred
