Revenue Operations Manager

About The Company

About Lorum

Global payments are not broken. Incentives are. Clearing has been deprioritised inside balance sheet driven institutions whose models rely on lending and interest. When liquidity takes priority over settlement, payments slow and certainty drops. The same financial institutions that distort clearing as providers are disadvantaged as users. They are forced into fragmented setups, inconsistent rails, duplicated compliance, and unpredictable timelines. Stablecoin shortcuts and treasury pooling treat symptoms at the surface, but almost no one is rebuilding the underlying infrastructure in each market.

Rebuilding clearing from the ground up

We are rebuilding clearing as its own specialist function. We act as a clearing and transaction banking partner for regulated institutions, with treasury built into the core so liquidity, settlement, and reconciliation sit in one controlled system.

Our platform unifies global and local licenses, direct central bank clearing, and domestic rails. We allow clients to open named customer accounts in every market we operate, collecting funds and paying out through a single network while retaining full ownership of their customer relationships. Market expansion becomes as simple as one correspondent relationship, not hundreds.

Why Lorum

Joining Lorum means contributing to one of the most ambitious clearing infrastructure projects in global finance. You will help shape settlement systems that perform under real regulatory standards and institutional volumes. You will build for regulated institutions that rely on precision, predictable timelines, and regulatory integrity. It is about working across currencies, markets, and supervisory frameworks to deliver reliable, final settlement.

About The Role

As the Revenue Operations Manager, you will be the operational backbone of the commercial organisation. You will own reporting, dashboards, CRM hygiene, data accuracy, and core commercial processes across the entire customer lifecyclefrom lead onboarding activation growth.

You will work very closely with the CRO, Head of Marketing, Sales, Relationship Management, Implementation and Solution Engineering, Finance to ensure we move fast, stay aligned, and operate with a high standard of accountability and data quality.

With the commercial team expanding across the UAE, EU, US, and Singapore, it is critical to build and standardise scalable processes that ensure consistency across every region and function. We're looking for someone who is not only operationally strong but also enthusiastic about leveraging AI to automate processes, improve forecasting accuracy, and enhance productivity across all commercial teams.

This is a hands-on, high-impact role for someone who loves structure, process, data, and building things from scratch.

Key Responsibilities

Reporting, Dashboards & Analytics

• Own commercial reporting frameworks (weekly, monthly, quarterly) and Own definitions and data logic behind all revenue metrics.
• Build dashboards for:
• Pipeline health, accuracy, and conversion
• Forecasting (bookings, activations, volumes)
• RM performance and client growth
• Implementation/activation funnel
• Marketing funnel & attribution
• Analyze revenue performance metrics (pipeline, conversion, retention, churn, activation velocity)
• Provide actionable insights to CRO and leadership.
  
  

CRM Ownership & Data Integrity

• Own HubSpot (and supporting tools like Clay, Metabase).
• Enforce CRM hygiene, data accuracy, mandatory fields, and reliable forecasting.
• Build automation, governance rules, and quality checks.
• Drive adoption and run training for all commercial hires.
• Ensure that qualified leads flow cleanly through the pipeline with correct routing, timestamps, and ownership.
  
  

Pipeline Management & Revenue Cycle Alignment

• Manage and enforce daily/weekly pipeline discipline.
• Ensure accurate stage progression, probabilities, and revenue forecasting.
• Partner with Sales & Marketing to maintain a healthy top-of-funnel flow.
• Identify leaks, friction points, and incorrect routing and fix them proactively.
• Provide CRO and Sales with insights to improve close rates and deal velocity.
• Work closely with marketing on GTM planning, campaign workflows, automations, and how qualified leads flow into the pipeline.
  
  

Workflow Design & Operational Excellence

• Design, document, and continuously optimise commercial workflows.
• Work closely with our internal operations/process owner to:
• Map end-to-end commercial processes
• Build scalable cross-team workflows (i.e. Compliance, Legal, Finance)
• Define SLAs and accountability throughout customer journey
• Create clear handoffs at each lifecycle stage to reduce friction.
• Support enablement, process rollouts, and internal documentation.
• Ensure smooth handoffs between teams and clear accountability across stages of the customer journey.
• Drive adoption across teams and training for go-to-market systems and best practices.
  
  

Tooling, Integrations & Automation

• Own key GTM systems (HubSpot, Clay, Notion, Metabase, dashboards).
• Ensure tools talk to each other properly with accurate data syncing.
• Build workflows and automation to reduce manual work for Sales/RM.
• Evaluate and implement new tools as the commercial team scales.
  
  

Ideal candidate

• 36+ years in Revenue Ops / Commercial Ops / Sales Ops.
• Experience in B2B fintech, payments, or similar data-driven environments.
• Strong proficiency with HubSpot, dashboards, and analytics tools.
• Very strong with process design, workflow mapping, and automation.
• Excellent analytical skills: pipeline modeling, forecasting, funnel analysis.
• Highly detail-oriented with a bias toward operational structure.
• Comfortable working cross-functionally in fast-paced environments.
• Ability to bring clarity to ambiguous, scaling startup processes.
  
  

Nice to have

• Experience with Metabase, Looker, Clay, Notion, Zapier, Juro, analytics integrations.
• Familiarity with bps-based pricing, FX pricing models and revenue forecasting.
• Experience in multi-market GTM teams (EU, UAE, SG, US)
  
  

Benefits

• A Macbook
• Opportunity to travel (if applicable)
• Flexible vacation policy
• Private Healthcare
• Employee stock ownership (ESOP)
• Flexible working and autonomy
• Pay it forward days - we offer 2 annual pay it forward days where you can take time to volunteer for a charitable cause that is important to you.
• Wellness days - we believe you can only work your best when you feel your best, and we know working at Fuse is intense, so we offer 3 wellness days every quarter where you can take time to re-energise.