Job Description

We are looking for a Reward Management & Promotions Lead to manage and coordinate customer rewards, member offers, and promotional activities across our Retail, Entertainment, Commercial, and participating businesses.

Key Responsibilities:

Manage and coordinate corporate rewards, member offers, and promotional initiatives.
Monitor reward utilization, redemption, member participation, and campaign performance.
Analyze member behavior and performance data to identify improvement opportunities.
Coordinate cross-business rewards, offers, and promotional campaigns.
Support the development and management of partnerships, discounts, and member benefits.
Work closely with Marketing, Digital, Data & Analytics, IT, Commercial, and other stakeholders.
Prepare performance reports, post-campaign insights, and action plans.
Conduct market and competitor benchmarking to enhance the rewards proposition.

Requirements:

Bachelor's degree in business administration, Marketing, Loyalty, CRM, or a related field.
3–5 years of relevant experience in Loyalty, Rewards, Promotions, CRM, Customer Experience, Marketing, or Customer Engagement.
Experience in loyalty programs, rewards, promotions, or member offers.
Experience in campaign performance analysis and customer/member data.
Experience coordinating cross-functional initiatives and external partners.
Strong analytical, reporting, communication, and stakeholder management skills.
Strong written and verbal English communication skills.
Experience with CRM, membership, or loyalty platforms is an advantage.