Job Description
- Set an exemplary tone for the RLS community through modelling the school's Purpose, Principles, Practices and Values.
- Serve as the first point of contact for students, parents, staff and visitors
- Greet and welcome visitors with professionalism and warmth
- Direct visitors appropriately and notify staff of arrivals
- Maintain a clean, organised and professional reception area
- Answer, screen and transfer calls in line with RLS telephone etiquette
- Ensure clear, timely communication between school, parents, students, staff and stakeholders
- Maintain thorough knowledge of RLS to provide accurate information on curriculum, admissions, services and policies
- Respond to general parental inquiries professionally through approved communication channels
- Deliver exceptional customer service, upholding the reputation of RLS
- Communicate essential information accurately to staff and senior leaders via email, phone, or written communication
- Support smooth daily front desk operations
- Use digital systems to schedule meetings, message parents, input data and track tasks
- Maintain daily student attendance, absences, late arrivals and early pick ups
- Follow up on absences through calls and messages
- Ensure the student portal is accurately and consistently updated
- Assist parents and students with attendance related inquiries
- Manage late drop off and early pick up procedures, inform security and notify teachers
- Keep the daily fire register updated
- Generate attendance and absence reports for the Senior Leadership Team (SLT) and maintain automated records
- Support school tours, activities and events as required
- Assist the Admissions team by contacting inquiries and updating systems
- Carry out administrative and secretarial duties as delegated by line manager, senior leadership, or faculty
- Ensure compliance with all RLS policies, procedures and codes of conduct
- Maintain strict punctuality and consistent attendance during core working hours
Qualifications
- Full fluency in Arabic and English
- Experience in front desk, customer service, or a related role
- Strong administrative and organisational skills
- Ability to multitask and meet deadlines in a fast -paced environment
- Creative thinking and strong problem -solving skills
- Excellent interpersonal and communication skills
- Confident use of technology and digital platforms
- Proven ability to handle confidential and sensitive information
- Ability to work independently and collaboratively within a team
- Degree, high school diploma, or equivalent qualification
- UAE National with a minimum of two years front desk experience
- Knowledge of educational systems and school policies
- Understanding of safeguarding and preventive practices
- Experience engaging with VIPs
Communication: Demonstrate professionalism in communication, actively engage in listening, build strong connections with the school community and understand all aspects of the school.
Customer-Oriented: Friendly, flexible, observant and skilled at providing accurate information and responses to everyone that interacts with.
Organisation: Efficiently structured and adept at administering vital information necessary for the seamless front desk workflow.
Flexibility: Ability to adjust to new situations and continue working at an elevated level.
Culture awareness: Understanding and acknowledge the diverse cultural backgrounds within the school community, promoting respect for various cultures and ensuring fairness in all front-desk interactions.
Problem Solving: Ability to manage issues with ease, take initiative and can make decisions quickly and accurately.
Multitasking: Capacity to handle several responsibilities concurrently without becoming confused or overburdened.
Teamwork: Ability to work well with others and thrive in a team environment.
Trustworthiness: Exhibit a strong commitment to maintaining the confidentiality of handling sensitive data, information and documents.
About Rashid and Latifa Schools Establishment:
Established under Law No. (11) of 2022, Rashid and Latifa Schools (RLS) is a unified educational institution that brings together Latifa School for Girls (founded in 1982) and Rashid School for Boys (founded in 1986). Both schools were originally created by Royal Decree of the late Ruler of Dubai, His Highness Sheikh Maktoum Bin Rashid Al Maktoum, with the vision of delivering world-class education to Emiratis and expatriates alike. As two of Dubai's oldest and most prestigious schools, RLS has educated generations of leaders and influential figures, including His Highness Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai, His Highness Sheikh Maktoum bin Mohammed bin Rashid Al Maktoum, Deputy Ruler of Dubai and Minister of Finance, His Highness Sheikh Ahmed bin Mohammed bin Rashid Al Maktoum, Chairman of the Dubai Media Council, Her Highness Sheikha Manal bint Mohammed bin Rashid Al Maktoum, Chairperson of Dubai Women's Establishment, and Her Highness Sheikha Latifa bint Mohammed bin Rashid Al Maktoum, Chairperson of Dubai Culture. Today, RLS continues this legacy as a modern, integrated institution, dedicated to nurturing excellence and preparing future generations of leaders.
Job Category
Sales and Customer Service
Advertiser
Dubai Government
Educational-level
Bachelor
Required Nationality
UAE Only
Monthly Salary
10001-20000
Schedule-Time
Full time
Job Posting
19/05/2026
Unposting Date
18/06/2026
