Role in Front Office (Fitness Clubs)

About the job

Every single member of our organization adds a great value. Emaar is not a collection of talented individuals, but a team of great pooled talent. Mohamed Alabbar

ABOUT THE COMPANY

Emaar Hospitality Group, a premier global provider of enriching, personal and memorable lifestyle experiences. As an innovative, agile and influential leader in hospitality, Emaar Hospitality Group is a wholly-owned subsidiary of Emaar Properties PJSC, the developer of elegantly designed and exceptionally built property, malls and hospitality projects across the world.

VEO Health & Fitness Clubs are the first commercial fitness brand launched by Emaar Hospitality Group with health clubs situated in some of the most sought-after locations. VEO brings a fresh identity to the global health, fitness & wellness sector by setting new benchmarks with its gracious hospitality and exceptional service.

Recognized for its fusion of contemporary style with a touch of classic elegance, VEO health & fitness clubs enrich the lives of its guests with intuitive experiences. Staying true to its tagline The Good Life, VEO offers its guests opportunities to improve holistic wellness in a serene environment.

ABOUT THE ROLE

The Front Office role at VEO aims to ensure exceptional guest experiences in a highly empowered environment. Represent our brand throughout the guest journey, to deliver a flawless service experience and at every guest interaction this role must also ensure that each guest becomes a happy fan of our health clubs, by delighting them from welcome until farewell.

Although this role is not a sales performance focused role, an active focus on the guest experience in all scenarios indirectly and directly helps to improve the health clubs performance through exceptional experiences and strong word of mouth reputation.

WHAT YOU WILL NEED TO SUCCEED

• Previous experience in health club or hospitality customer service
• Strong computer and organizational skills, with detailed oriented mindset
• A proven track record of target achievement in prior roles is a must
• Degree education is preferable
• Be driven to achieve targets and have the capacity to go above and beyond the call of duty to make our customers happy, this is an essential trait that all Receptionists must have.

PERFORMANCE-DRIVEN CULTURE: WHAT WILL YOU BE MEASURED AGAINST

• Personal defaulter collection targets
• Team defaulter collection targets
• Personal miscellaneous revenue sales targets
• Personal education & training targets
• Guest experience score targets
• Club Net Promoter score targets

COMPETENCIES

• Put the Customer First
• Drive for Results
• Learning
• Resilience
• Adaptability

WHAT WE BELIEVE IN

At Emaar, our DNA lays the foundation for everything we do. It forms the base of how we serve our customers, how we speak with one another, and the way we move forward in every decision we make. In short, it is the essence of who we are and how we communicate.

Customer Focus

Customers are our number one priority. We take pride in delivering on our promises and above all we value the trust they place in us to deliver flawless products, services and experiences.

Ownership Mindset

No detail is too small, no challenge is too big and no ambition is too great. We drive efficiency and effectiveness into every corner of our business, so we are fit for the future and to compete.

Fast Paced

Speed is everything in business. We evolve and adapt quickly and have the willpower, skills, knowledge and passion needed to deliver extraordinary speed for our customers.

Talent and Tenacity

Our people are heroes, superhumans and warriors. We are a team of great pooled talent that dream big and act quickly, with high energy and positivity.

Adaptability

We keep up with the times, disrupting and challenging the status quo. We challenge conventional wisdom and ourselves, we expect the unexpected, and we develop products and services that reflect the future.