ROLE - Security Awareness & Training Manager (English)

ROLE - Security Awareness & Training Manager(English)

Location: Dubai, UAE

Open Positions: Multiple (English-speaking position)

About the Role:

We are looking for multiple Security Awareness & Training Manager to manage cybersecurity awareness and training engagements across multiple Dubai-based entities.The role combines security awareness, client management, product demonstrations, onboarding, and customer success. The ideal candidate should have hands-on experience working with Dubai entities and strong familiarity with the Dubai Electronic Security Center (DESC) Information Security Regulation (ISR).

Key Responsibilities

• Manage and develop client portfolios across multiple Dubai entities.
• Lead cybersecurity awareness and training engagements for clients.
• Apply practical knowledge of DESC ISR requirements and client expectations.
• Conduct product demonstrations and explain platform capabilities to clients.
• Support clients through onboarding and ensure smooth adoption of the platform.
• Understand client requirements and coordinate internally to deliver the right solutions.
• Analyze customer feedback and usage data to improve the client experience.
• Act as the key point of contact between clients and internal teams.
• Handle and resolve customer requests, concerns, and complaints.
• Maintain strong client relationships and ensure ongoing engagement.
• Identify potential risks of customer drop-off and take proactive steps to improve retention.
• Track client requirements, actions, and outcomes to ensure successful delivery.

Mandatory Requirements

• Previous professional experience in Dubai/UAE.
• Hands-on familiarity with DESC ISR is mandatory.
• Experience working with Dubai-based government, enterprise, or regulated entities is preferred.
• Strong understanding of cybersecurity awareness and training.
• Strong client-facing and communication skills.
• Experience conducting product/platform demonstrations.
• Ability to manage multiple clients and engagements simultaneously.
• Strong problem-solving and stakeholder management skills.

Language Requirements

Position – English : Fluency in English is mandatory.

What We Are Looking For

• Someone who can understand the client, understand the security requirement, demonstrate the right solution, and drive the engagement from onboarding to successful adoption.
• This is a hands-on, client-facing role requiring strong ownership, communication, and knowledge of the Dubai cybersecurity environment.