Hey there!
Are you one of those creative minds A character, a storyteller
Do you want to be part of a globally recognized brand that has been entertaining for over 100 years
Join the audition and start scripting your own story at Paramount Hotels Dubai!
Job Purpose:
- Assign rooms and coordinate closely with Housekeeping to ensure accurate and timely room status updates.
- Monitor and control arrival and departure rooms.
- Manage and monitor the VICAS system and action trace reports.
- Process online payments and audit profile updates.
- Review routing instructions, group blocks, routings, cashiering comments, and room allocations.
- Prepare room allocations for upselling opportunities.
- Balance room inventory and coordinate with Reservations regarding room availability.
- Monitor OOS (Out of Service) and OOO (Out of Order) room status.
- Monitor queue rooms and coordinate with guests once rooms are ready.
- Prepare room allocations for next-day early arrivals, pre-registered bookings, connecting rooms, and special guest requests.
- Review room discrepancies and same-day due-outs, coordinating with guests and arranging extensions when required.
- Maintain accurate room status and ensure smooth communication between Front Office, Housekeeping, Reservations, and other relevant departments.
Qualifications & Experience:
- Previous experience in a 5-star luxury hotel, with solid knowledge of Front Office operations.
- Strong experience and knowledge of OPERA PMS.
- Excellent organizational and time-management skills.
- Strong attention to detail and ability to manage multiple priorities in a fast-paced environment.
- People-oriented with strong communication and interpersonal skills.
- A proactive team player committed to delivering a seamless guest experience.
