Hotel
The Lana
Division & Department
Rooms - Front Office
Job Title
Rooms Open Day
Contract Type
Permanent
Status
Full time
Position Overview
We are not just a collection of hotels, but instead a talented community. A family with a shared passion and commitment to, unapologetically, love and breathe who we are every day. An eclectic grouping who really care about each other and our guests; where belonging transcends all else. We do this with a backdrop of extraordinary hotels, steeped in history, glamour and stories, which provide the perfect stage for our people – our Legends – to live our vision –Treasured by Guests, Cherished by Employees, Celebrated Worldwide.
Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy. The basis of We Care is to create an environment where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA, reflected by our core values of Passion, Personality, Respect, Working Together and Creativity. When submitting your application, please let us know if you require any special accommodations during the interview process.
We care about your career and are known for having the absolute best people in the industry.
When you join us at The Lana Dubai, you start a unique opportunity to become celebrated as the very best in your field. You'll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and be part of something legendary.
We will be looking for talent for the following roles: Doorman, Front Office Agent, Guest Relations Agent, Front Office Supervisor, Butler, Senior Butler and Housekeeping Supervisor.
What You'll Get
As a Rooms professional at The Lana, Dorchester Collection Dubai here are just some of the great benefits you will receive:
- Competitive Salary Package
- World-class Development Opportunities
- Complimentary stays with breakfast included in our sister Dorchester
- Collection hotels.
- 50% off at bars and restaurants within all of our sister Dorchester Collection hotels
- Meals on Duty
- Private Medical Insurance
- Life Insurance
- Flight Allowance every 24 months
- Company Accommodation
- Company provided transportation to and from work
- Uniform provided by the Company with complimentary laundry
- Service Charge
What You'll Do
You'll love what you do and take pride in delighting our guests:
- You will greatly contribute to the processes and activities that create and promote the Dorchester Collection culture, values and bring the Company Philosophy We Care to life ensuring our employees and guests receive nothing but the best experience.
- You will create real connections and meaningful relationships by utilizing collective intelligence from all sources.
- You will act as the point of reference for guests who need assistance or information and attend their wishes and requirements outside hotels like arranging dining reservations, events, excursions, transportation etc. upon request from hotels and local residents.
- Sometimes our guests have special requests involving and even special occasions. Most of these requests are fulfilled by our Rooms team with the support of our creative team.
- Our values of Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As a Rooms professional, you'll have the opportunity to bring these to life and continue to create our legacy.
- Communication is what keeps our departments running perfectly. Our Rooms professionals must communicate with other departments and extended hotel team in order to ensure the alignment remains.
What You'll Bring
- You'll bring your unique personality and passion to the role and the team.
- Communication is what keeps our departments running perfectly.
- You have great communication skills with a strong customer service and business ethic.
- English is the primary language used in our hotel. You can comfortably communicate in this language.
- You will have previous experience in the Rooms department.
- You have a high level of English; additional languages are an advantage.
- You also have a working knowledge of systems such as Microsoft Dynamics, Opera, HotSOS, Spa Soft.
- You will have a relevant professional qualifications or hotel school diploma and bring wealth of past experience working in similar capacity for luxury hotels for at least 2-3 years.
Position location Job Location
United Arab Emirates
Location
Dubai
