Rostering Officer

Company Description

Tender Loving Care Disability Services (TLC) has over 100 years of combined experience in the disability sector, providing support to individuals with intellectual, physical, or cognitive disabilities, as well as those with mental health conditions. The mission of TLC is to improve the health and well-being of NDIS participants, help them connect with the local community, and engage in various learning opportunities. With offices in Sydney, Brisbane, and Melbourne, TLC offers guidance, planning, and support to empower participants to understand and utilize NDIS Plan funding for their benefit.

Role Description

This is a full-time on-site role for an English Call Centre position at TLC in Cairo. The English Call Centre representative will support NDIS participants, maintain effective communication, deliver excellent customer service, and utilize contact centre systems with computer literacy skills.

Qualifications

• Customer Support, Communication, and Customer Service skills.
• Experience in Contact Centers.
• Computer Literacy.
• Strong interpersonal and problem-solving skills.
• Ability to work well in a team environment.
• Knowledge of disability services or the NDIS is a plus.
• Bachelor's degree or equivalent required.
• Males and females can apply.

What we offer

• Basic salary: Competitive salary + Kpi's (To be upgraded after 3 months)
• Transportation allowance
• Social and medical insurance.
• 8 working hours.
• 2 days off (rotational)
• Rotational shifts (morning, night, and overnight shift for males and females) (weekly schedule)

If you know someone interested please let them apply by sending us their CVs via E-mail.

[Confidential Information]