Sales Account Manager

Job Overview:

Primarily responsible for building customer loyalty, existing product sales growth, new product sales, contract renewal, and client retention across assigned client base.This position champions the company's value and differentiators to clients while taking on the cause of championing the client's experience/needs strategically within the organization and influences/aligns cross-departmental efforts accordingly.The KPIs for this position focus on client revenue growth, satisfaction, client loyalty, and client retention.

Key duties/responsibilities:

Responsible for managing, supporting, and servicing the account related needs of the assigned set of customers.

Achieves new product sales objectives and works with Sales General Manager to facilitate budget development and accurate sales forecasting

Ensures collection and analysis of product usage, volumes, order history, and revenues to understand potential share of wallet (SOW) and helps organization increase SOW through effective stakeholder engagement

Develops and executes a strategic account plan and using client intelligence gathered through client interactions, ensures collection of Voice of the Customer data

Proactively conducts monthly account reviews with all assigned clients report card to review service issues, usage trends, billing disputes, performance SLA's, etc., to quantify the value that we deliver to the client

Proactively identifies accounts whose revenue may be shrinking so as to address any at risk customers by establishing processes that help provide an early warning on at-risk accounts and then reaches out to these accounts to ensure they are retained as customers

Proactively renews all contracting documents through the development of strong relationships with key decision makers and users within an organization

Works with Sales General Manager to ensure organizational structure that best supports account management needs, enables collaboration, and suggests refinements to processes to help ensure that clients are satisfied and that their needs are consistently understood, analyzed, and fulfilled

Address client concerns and ensure the resolution of issues in a timely manner, with follow-up when appropriate

Ensures customers are proficient in using services by identifying user needs and providing training or consultative services

Represents a knowledgeable, efficient, and professional image of the company by handling business in a respectful and professional demeanor

Skills / Knowledge:

Bachelor's degree preferably in Engineering or computer science

3-5 years experience in selling Technology solutions in Banking, Telecom or Oil & Gas sectors

Experience with large, complex, multi-site national customers

Relevant experience in prospecting new business development at key national accounts

Proven ability to farm accounts and meet/exceed revenue growth targets

Ability to prioritize and manage multiple issues/projects at one time and communicate status and resolution effectively and in a timely manner

Ability to solve problems creatively and independently, and work well with various team members across different departments

Ability to lead multi discipline teams through a defined selling process; multi-level, high value, complex accounts

Experience in consultative sales, with the ability to develop technical value propositions

Commitment to providing an exceptional customer experience with measurable results that demonstrate quality customer care and the ability to proactively build relationships and trust with customers

Professional and effective verbal and written Arabic/English communications skills

Excellent client presentation development and presentation skills