Sales Account Manager

Company Description

TJDEED Technology is a digital transformation and IT solutions company headquartered in Jordan, with branches across several Middle Eastern countries. The company helps organizations enhance their operations through services such as IT service management, cybersecurity, cloud solutions, infrastructure, AI, and automation.

Job description:

We are looking for a results-driven Sales Account Manager to manage a portfolio of client accounts, develop new business opportunities, and ensure long-term customer satisfaction. You will act as the main point of contact for your clients, understanding their needs, providing tailored solutions, and driving revenue growth.

Job responsibilities:

Manage and grow relationships with existing key accounts to maximize customer satisfaction and retention

Identify and develop new business opportunities within the assigned territory or industry

Understand client requirements and present appropriate product or service solutions

Deliver effective sales presentations, proposals, and product demonstrations

Negotiate contracts, pricing, and terms in alignment with company policies

Achieve or exceed quarterly, semiannually, and annual sales targets

Collaborate closely with internal teams, including Sales Engineering, Solution Architects, Marketing, and Customer Support

Maintain accurate records of all sales activity, customer interactions, and forecasts in the CRM system

Provide feedback to product and marketing teams based on client insights and market trends

Continuous Customer Satisfaction during project delivery and support activities

Have a strategic plan for each account of how the company can support its growth and development plans

Support Finance in the Payment Collection process

Support PMO in signing delivery certificates

Requirements:

Bachelor's degree in IT, Business, Marketing, or a related field

4+ years of Experience

Technical background or understanding of the company's products/services

Problem-solving

Time management

Excellent communication, negotiation, and interpersonal skills

Ability to work independently, manage multiple accounts, and meet deadlines

Experience in IT industry, e.g., IT solutions, SaaS, Telecommunications

Track record of meeting or exceeding sales targets