Sales and Billing Operations Manager

Job Profile

The Sales and Billing Operations Manager is responsible for optimizing and supporting the end-to-end sales process for satellite connectivity plans and services. This role ensures operational excellence, accurate forecasting, pricing governance, CRM integrity, billing operations and smooth cross-functional coordination across sales, finance, technical, and operations teams to achieve Sama X's revenue, margin, and growth.

Key Responsibilities

1. Sales Process Optimization

• Design and improve sales processes, workflows, and tools.

• Ensure consistent sales methodology and documentation standards.

• Optimize lead management, qualification, and funnel stages.

2. Sales Planning and Forecasting

• Support the CCO in developing sales plans and accurate revenue forecasts.

• Consolidate sales performance data by country, segment, and product

• Track pipeline health, cycle times, conversions and churn.

• Deliver regular sales reports, KPIs and dashboards for Leadership review.

3. Reporting and Analytics

• Monitor KPIs: sales pipeline health, conversion ratios, average sales cycle, churn, and utilization rates.

• Generate monthly management reports summarizing key insights, opportunities, and risks.

• Track data-pools consumption/utilization and margin performance per region or partner and coordinate with Sales.

• Analyze performance of products and services.

4. Pricing Governance & Commercial Support

• Support pricing, margin validation, and offer structuring.

• Maintain pricing catalogs and discount frameworks.

• Review proposals for compliance and profitability.

• Manage commercial approval workflows.

5. Sales Enablement

• Develop sales templates, playbooks, and product guides.

• Lead onboarding programs for new sales hires.

6. CRM Management & Data Quality

• Monitor CRM configuration and reporting.

• Ensure accurate and complete customers and pipeline data.

• Train and enforce CRM usage across sales teams

• Relay to and coordinate with CTO required CRM updates, features and fixes

7. Deal & Contract Operations

• Support proposals, RFP submissions, and documentation.

• Ensure proper contract handover to delivery, NOC, and billing teams.

• Track renewals and contract term compliance.

8. Billing Operations

• Oversee end-to-end billing for Starlink services (hardware, subscriptions, data plans, add-ons, services,..).

• Ensure accurate invoicing aligned with pricing models, customers contracts and SLAs.

• Manage recurring monthly billing, prorations, upgrades, suspensions, and terminations.

• Validate billing against activated terminals and service start dates.

• Ensure billing complies with approved bids, prices and discount levels.

• Monitor gross margins per customer, deal, and service type.

• Coordinate with Finance for accurate billing, invoicing, revenue recognition and collection.

9. Cross-Functional Coordination

• Act as liaison between Sales, Product, Engineering, Legal, Finance, and Operations.

• Ensure alignment on product launches and provisioning processes.

• Track delivery SLAs and escalate issues.

Candidate Requirements

• Bachelor's degree in Business, Engineering, Telecom, or related field.
• 15+ years of experience in sales operations in satellite, telecom, ISP, or technology sectors.
• Understanding of LEO satellite services, terminals, and bandwidth models.
• Strong CRM knowledge (Salesforce, HubSpot, Zoho, Dynamics).
• Excellent analytical, reporting, and financial modeling skills.
• Experience in pricing governance and commercial processes.
• MBA is a plus

Key Competencies

• Highly structured and process-oriented.
• Strong analytical and problem-solving skills.
• Excellent communication and stakeholder management.
• Ability to thrive in fast-paced, multi-country environments.
• Strong ownership and attention to detail
• Proficient in English with excellent written and verbal communications skills