Sales And Service Specialist

Job Summary:

Oversee the servicing and repair of equipment as well as employee selection, training and safety for all assigned projects and boost the growth of business ensuring safety compliance.

Principal Roles and Responsibilities:

Customer and Account Management:

1.Develop and maintain strong relationships with customers, ensuring satisfaction and loyalty

2.Conduct regular business reviews with key customers to understand their needs and expectations

3.Resolve customer issues efficiently, ensuring minimal downtime and Callbacks

4.Respond promptly to customer inquiries, concerns and complaints.

Portfolio Growth and Development

1.Execute strategies to grow the maintenance portfolio.

2.Identify and pursue new sales opportunities for repairs and modernization reaching sales targets.

3.Collaborate with sales teams to develop customized solutions for clients.

4.Conduct site surveys & assessments to identify potential recovery and modernization opportunities.

Operation Management and Team Development

1.Supervise and coordinate maintenance mechanics, assigning tasks and monitoring progress for all field maintenance activities (PM, CBs, repairs, etc.).

2.Liaise with FOD to train and develop maintenance mechanics, ensuring skills alignment with company needs.

3.Manage employee relations, resolving conflicts and ensuring a positive work environment.

4.Support maintenance mechanics technically and identify areas of developments.

5.Schedule and prioritize maintenance tasks, ensuring efficient resource allocation.

6.Conduct performance evaluations, providing constructive feedback and coaching.

7.Foster a culture of teamwork, innovation and continuous improvement.

8.Promote employee engagement, recognition, and rewards.

9.Ensure compliance with HR policies and procedures.

10.Adhere to Otis three absolutes, upholding the highest standards of Ethics, Quality & Safety in all aspects of the business.

Safety and Quality Assurance

1.Develop, implement and enforce safety protocols and procedures following OTIS safety rules and policies.

2.Conduct regular safety training and workshops for mechanics.

3.Perform safety audits (FPAs) and inspections for mechanics and units (OSA).

4.Investigate incidents/accidents, documenting root causes and recommending corrective actions

5.Reporting all incidents, accidents and near misses to EH&S.

6.Ensure compliance with quality standards, conducting regular audits and inspections.

7.Develop and maintain quality control processes, improving overall performance.

8.Collaborate with the quality team & FOD to implement best practices.