Sales Associate

ABOUT THE COMPANY

AZADEA Group is apremierlifestyle retail company that ownsand operates more than 40 leading internationalfranchise concepts in fashion and accessories, food and beverage, home furnishings,sporting goods, multimedia and beauty and cosmetics across theMiddle East and Africa spreadacross 13 countries overseeing more than 700 stores.

JOB PURPOSE

The Sales Associate is responsible for serving customers on the shop floor and answering their needs in a timely manner to ensure a high level of customer satisfaction and achieve optimum sales results.

RESPONSIBILITIES

• Greet customers, offer assistance and serve them promptly to ensure their needs are answered in accordance with quality and customer service standards.


• Provide exceptional customer service by performing up-selling, cross-selling, suggesting alternatives and following up on customers%27 requests.


• Ensure a smooth and efficient receiving process of items/shipments, along with accurate stock keeping preventing security risks and thefts. This involves performing physical and electronic inventory as required, promptly reporting broken alarms, incidents, suspicious activities.


• Arrange and replenish on a continuous basis the shop shelves and ensure that the shop floor and shelves are always kept clean and tidy in alignment with the brand%27s image and coordination standards.


• Handle cash register and transactions with the customers in an effective and accurate manner as required.


• Specific for Fashion: Take accurate measurements for any needed alteration, assign price according to set price list (when applicable) and coordinate needed alterations.


• Specific for Multimedia: Up-sell and cross-sell products and services to reach hourly and daily sales targets.


• Specific for Multimedia and Sports & Leisure: Inform Department/Universe Manager of unavailable and nonperforming products.


• Specific for Multimedia and Sports & Leisure: Merchandise products under the appropriate sections according to sales trends, date of release, and as per the Department/Universe Manager&rsquos recommendations.