Sales Associate

Sales Associate with Optifashion is responsible for providing expert advice on eyewear and ophthalmic lenses, assisting the customer in choosing the right product, and achieving sales targets.

Responsibilities:

- Welcome, greet, and provide excellent customer service in a genuine and friendly manner to all customers from the moment they enter the store;

- Identify customer needs, provide expert advice on products to help the customer make the best purchase decisions; 

- Achieve individual sales targets and KPIs, and positively contribute to the store sales performance by actively recognizing and pursuing sales opportunities;

- Participate in visual merchandising, inventory/stock management, and aftersales procedures; 

- Maintain and demonstrate excellent product and services knowledge, as well as promotional campaigns and eyewear fashion trends;

- Process sales transactions, receive payments, handle exchanges/refunds;

- Ensure all customer inquiries and complaints are handled promptly and in a professional way and escalated to senior team members if needed;

- Maintain clean and organized product display and overall store image; 

- Assist customers with packing and gift wrapping;

- Participate in relevant training and comply with the company's operational standards and procedures.

Requirements

- 1+ years minimum of optical retail experience with experience of prescription lenses;

- Strong sales and customer service skills to ensure flawless customer experience – in person, over the phone, and through email; 

- Excellent communication skills, hospitality, and empathy;

- Excellent English; additional language – Russian/Arabic languages would be beneficial.

- Willingness to learn with strong time management capabilities;

- Confidence, professionalism, and teamwork at all times.