Job Roles
- Customer Service/Support
- Operations
Scope of Responsibilities: AMICO Corporate
Reporting to: Sales Administrator Supervisor
Location: Dokki, Giza
Work Condition : Hybird
Successful Applicants Must Have
- Fluent English Speaker
- 1+ Years experience in a reputable call center
- ERP system experience, SAP is a plus
- Bachelor's degree
- Ability to multitask and remain calm under pressure, especially during peak hours or intense situations.
- Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills.
- Proficiency with necessary technology, including computers, software applications, phone systems, etc.
Job Description
- Answer incoming calls and respond to customer's emails
- Management and resolve customer complaints
- Sell products and place customer orders in the computer system
- Identify and escalate issues to supervisors
- Provide product and service information to customers
- Research required information using available resources
- Research, identify, and resolve customer complaints using applicable software
- Process orders, forms, and application
- Route calls to appropriate resources
- Document all call information according to standard operating procedures
- Recognize, document, and alert the management team of trends in customer calls
- Follow up customer calls where necessary
- Complete call logs and reports
- Other duties as assigned
Why Join Us
At AMICO, we believe in fostering a diverse and inclusive workplace. We recognize the value that different perspectives and experiences bring to our company.
As part of our commitment to diversity, we encourage applications from all individuals as part of our inclusive hiring practices.
This initiative is part of our broader diversity agenda aimed at creating a balanced and innovative workforce 
