Sales Executive

Company Description

Hazar is a luxury fashion house renowned for its unique and customized bridal and evening wear. Established in 1980, Hazar blends European couture tailoring with Middle Eastern artistry to create exclusive designs crafted from the finest fabrics sourced from France, Italy, and Switzerland. Based in Dubai, the brand operates from a stunning, three-level boutique offering over 10,000 square feet of showroom space and housing a collection of more than 200 one-of-a-kind bridal gowns. With a focus on sheer luxury and quality, Hazar is expanding its presence to become a global leader in the bridal and evening wear industry.

Role Description

· Effectively qualify the customer to creating a firm understanding for their taste in dress design requirements.

· Presenting and showcasing the most suitable dresses according to customer budget and design requirements. Discuss design options with the customer and offer knowledgeable advice to customers.

· Attending calls and entering all customer information including name, contact information, wedding details, dress details, etc

· Keeping track of customer prova/fitting dates and ensure prior notice and pre-preparations with the production team are made.

· Handling payments, follow-ups and timely dress delivery ensuring client requirement checklists are met.

· Regular Follow-up on customer requests & complaints.

· Carry-out or delegate customer calls on day of the weddings to reassure and confirm details for the evening.

· Ensuring timely completion of alteration schedules with prova of customers.

· Continuous follow-up to un-booked clients with reasons and update status to Management.

· Record Up to date information of all customers in the system before end of duty each day.

· Follow up on calls and messages and recording the information required.

· Coordination of all required accessories arrangements upon dress delivery.

· Working towards and achieving individual & monthly sales targets.

· Working on excel and outlook, and preparing necessary documentation and reports as required.

Any other tasks as assigned by Managing Director

Qualifications

• A Minimum of 5 yrs. experience with a high-end fashion luxury brand including bridal haute couture and fashion industry knowledge.
• Strong communication, negotiation, and interpersonal skills
• Knowledge of luxury fashion, bridal wear, or high-end retail is highly desirable
• Ability to deliver exceptional customer service and maintain confidentiality
• Proficiency with CRM software and sales reporting
• Fluency in Arabic; additional language skills are a plus
• Self-motivated, goal-oriented, and able to work effectively in a team
• A Bachelor's degree in Business, Marketing, Fashion, or a related field is an advantage