Job Description
Purpose of the Role
To identify, develop and grow a portfolio of individual clients, corporates, government and travel agent customers through professional account management & development. Identifying customer needs and developing win/win scenarios through effective negotiation skills to avoid revenue dilution.
Essential Duties And Responsibilities
Development of New individual client database, corporates, government and travel agent customers by visit, known through references, cold calls and other favourable
means.
Accountable for meeting the sales objectives and service audits.
Development of strategic & operational business plans in conjunction with operational team.
Handling escalations and resolving them within agreed time lines (Service Level Agreements)
Set up review meetings with customer.
Schedule team meetings to set short and long term goals for service excellence.
Managing Client Relationships
Industry market research to make sure that our Holidays products are competitive
Recommend Holidays marketing collaterals, viz. flyers, brochures, digital marketing content as per marketing guidelines.
Keeping product and brand knowledge up to date whilst having in-depth knowledge of the company's brochures & destinations.
To participate in trade expos/exhibitions/brochure launches or any other promotional event conducted by tourism board.
Promote GSA carriers and preferred airlines
Skills/Qualifications
Bachelor Degree
Other relevant supporting certificates related to leisure travel & auxiliary courses
Computer literate in MS Office & Windows
Planning, organizing, strategic thinking and analytical skills
Ability to communicate; negotiate and persuade
Minimum of 5 to 8 years of relevant field experience
Competencies
Presentation skills, tactfulness, analytical skills, organizational skills & business writing skills.
Business Analysis Experience
Drive for results, time management & influence skills
MS Office Advance Excel & PowerPoint.
Knowledge on various Holidays/Business destination in the world.
Negotiation & persuasion skills with clients
