Sales Executive - Inbound Sales

We are looking for a customer-focused and target-driven Sales Executive – Inbound Sales to support the growth of Udrive's Long-Term Rental (LTR) business. The role will be responsible for handling inbound customer enquiries, understanding their rental requirements, recommending suitable solutions, and converting enquiries into confirmed long-term rentals.

Key Responsibilities

• Handle inbound sales enquiries through calls, WhatsApp, website leads, and other customer channels.
• Respond promptly and professionally to customer enquiries and provide accurate information about Udrive's long-term rental offerings.
• Understand customer requirements, preferences, and budget to recommend the most suitable rental solution.
• Effectively explain rental plans, vehicle options, pricing, terms, and other relevant details to customers.
• Convert inbound enquiries into confirmed bookings and achieve monthly sales targets.
• Follow up with interested customers to close pending sales and maximize conversion opportunities.
• Handle customer objections and negotiate effectively to close sales.
• Build strong customer relationships and provide a positive sales experience throughout the enquiry and booking process.
• Identify opportunities for repeat business, upgrades, extensions, and referrals from existing customers.
• Maintain accurate records of customer enquiries, follow-ups, and sales activities in the CRM system.
• Coordinate with Operations, Fleet, and Customer Support teams to ensure smooth booking and vehicle delivery.
• Follow up on bookings to ensure a seamless customer experience from enquiry to vehicle handover.
• Maintain a strong understanding of available fleet, pricing, promotions, and LTR products to provide accurate recommendations.
  
  

Requirements

• Minimum 2 years of sales experience, preferably in car rental, mobility, automotive, leasing, or service industries.
• Automobile industry experience is mandatory.
• Proven experience in inbound sales and lead conversion.
• Strong communication, listening, and negotiation skills.
• Ability to understand customer needs and recommend appropriate solutions.
• Strong objection-handling and closing skills.
• Target-driven with a proactive and customer-focused approach.
• Ability to manage a high volume of inbound enquiries efficiently.
• Basic knowledge of CRM systems and sales tools is an advantage.
• Ability to work in a fast-paced, target-oriented environment.
• Immediate joiners will be preferred.
  
  

Preferred Profile

• Experience in long-term car rentals, leasing, vehicle subscriptions, or mobility services is preferred.
• Strong track record of converting inbound enquiries into sales.
• Excellent customer handling and relationship management skills.
• Ability to consistently meet or exceed sales targets.
• Professional, confident, and persuasive communication style.