Sales Executive

Department: Outreach & Admissions

Employment Type: Full-Time

Location: UAE (In-Person)

Job Description

The Sales Executive is responsible for guiding prospective students throughout the admissions journey, from initial enquiry to successful enrollment. The role requires strong sales, counseling, and communication skills to achieve target metrics while providing an exceptional student experience. The Sales Executive will actively engage with prospective students through calls, emails, WhatsApp, virtual meetings, and face-to-face consultations.

Key Responsibilities

• Enquiry Management: Handle inbound and outbound enquiries through phone calls, emails, WhatsApp messages, and walk-in visits.
• Academic Counseling: Counsel prospective students regarding undergraduate, postgraduate, diploma, and executive education programs.
• Program Guidance: Explain program details, eligibility criteria, fee structures, scholarship opportunities, payment plans, and admission requirements.
• Pipeline Conversion: Convert enquiries into successful enrollments by maintaining consistent, structured follow-ups.
• Target Achievement: Consistently achieve monthly target metrics and revenue goals.
• Pipeline Management: Build and maintain a strong sales pipeline using the CRM.
• Consultative Guidance: Conduct professional consultations to thoroughly understand students educational and career goals.
• Application Support: Assist applicants with document collection, application forms, and onboarding procedures.
• Cross-Departmental Collaboration: Coordinate with the administrative, finance, and academic teams to ensure a smooth enrollment process.
• CRM & Data Integrity: Maintain accurate and up-to-date records of all student interactions and applications within the CRM.
• Event Representation: Participate in education fairs, seminars, webinars, and promotional events.
• Institutional Knowledge: Keep fully up to date with university programs, policies, accreditation, and scholarship offers.
• Service Excellence: Deliver excellent customer service throughout the entire process.
• Reporting & Analytics: Prepare daily, weekly, and monthly performance reports for management.

Key Performance Indicators (KPIs)

• Monthly Target Achievement: Consistent achievement of monthly enrollment and revenue benchmarks.
• Conversion Rate: Optimization of the lead-to-enrollment conversion rate.
• Outreach Volume: Fulfillment of daily required outbound calls and follow-ups.
• Data Accuracy: Maintain high standards of CRM data accuracy and timely updates.
• Service Quality: High student satisfaction ratings and prompt response times.
• Application Completion: High rate of fully completed applications.

Required Qualifications

• Education: Bachelor's degree in any discipline (Master's degree preferred).
• Experience: Minimum 2 years of experience in sales, outreach, education counseling, or university admissions.
• Sector Knowledge: Experience in higher education sales or university admissions is preferred.
• Regional Context: UAE education sector experience is an advantage.
• Work Location: In person