Purpose of Job
Responsible to provide sales and services for a comprehensive range of hygiene chemical products, equipment and packaged solutions designed to meet the needs of customers across one or all of our market sectors. Maintains knowledge of standard work procedures and policies for performing all duties in a manner consistent with customer service, quality, financial management, and safety.
Essential Duties and Major Responsibilitie
- s
Maintain and grow sales within an existing territory of facility care, food service, hospitality etc. accounts, providing customers with sales demos, regular service, and ongoing trainin - g.Cold call and prospect to secure new accounts as you build Reza's brand in your marke
- t.Sell products, equipment and services from our extensive catalogues, providing a full service including provision of quotations, invoicing, order fulfillment, product training, and customer satisfactio
- n.Demonstrate chemicals and safe equipment use, ensuring that your customers needs are addressed, and that customers staff are properly trained (product and hygiene training
- ).Learn customers practices regarding facility care, foodservice, and hygiene and devise unique solutions as their expert on advanced cleaning and sanitatio
- n.Learn Reza Expert provided internal Hygiene Solutions; apply to customer needs as require
- d.Provides follow-up with customers and finance on orders, invoicing, and payment issues as needed to complete the sales cycle.Reports on personal sales activitie
- s.Work closely with Reza technicians to install and repair chemical dilution and dispensing systems, leveraging this service to strengthen the customer relationshi
- p.Provide emergency service coverage to appreciative customer
- s.Comply with Reza Standards, procedures, guidelines, and food safety/HACCP practices while installing and servicing equipment at customer premise
- s.Maintains accurate records of customer visits, and provides a customer service report for site visits, service inspections or completed work/repair
- s.Adheres to Reza and Customer OHS policies, procedures, rules, and safe work practice
- s.Demonstrate effective troubleshooting and problem solving skil
- lsOperates Reza vehicles and technical equipment in a responsible and professional manne
- r.Coordinates with Reza staff to meet customer specifications and quality Standard
s.Performs other duties as assigne
d.
Skills Nee
- ded
Strong communication sk - ill.Customer service orientat
- ion.Organizing and planning sk
- ill.Time Management Sk
- ill.Strong Interpersonal Sk
- ill.Multitasking & Prioritizing the workl
- oad.Stress Toler
ance
