Job Purpose:
To drive sales and provide exceptional customer service in the watch/luxury retail sector. The Sales Advisor will leverage their product knowledge, interpersonal skills, and proactive approach to achieve sales targets and enhance the customer experience.
Key Responsibilities:
- Deliver an outstanding and personalized customer experience, creating long-term client relationships.
- Actively engage with customers, assess their needs, and recommend suitable luxury watches.
- Achieve and exceed individual and team sales targets.
- Maintain in-depth knowledge of watch brands, products, features, and industry trends.
- Assist in visual merchandising and maintaining store presentation standards.
- Handle customer queries, complaints, and after-sales service professionally.
- Support the training and mentoring of junior sales staff when required.
- Maintain accurate sales records and reports.
Qualifications & Skills:
- Proven experience in luxury retail, preferably watches/jewelry.
- Strong sales and negotiation skills with a results-driven approach.
- Excellent communication and interpersonal skills.
- Proactive, enthusiastic, resilient, and optimistic personality.
- Ability to work flexible hours, including weekends and holidays.
Desired Attributes:
- Passion for luxury watches and brand representation.
- Strong problem-solving and decision-making capabilities.
- Ability to thrive in a fast-paced, customer-focused environment.
