Sales Executive WhatsApp & Customer Sales

Nakshathra Gold & Diamonds

Corporate Office / Showrooms | Dubai, United Arab Emirates

Function: Sales | Employment Type: Full-Time | Industry: Jewellery Retail

About Nakshathra Gold & Diamonds

Nakshathra Gold & Diamonds is one of South India's fastest-growing jewellery retail brands, with operations across Kerala and Hyderabad. Known for the World's Largest Lightweight Jewellery Collections, we offer an extensive range of 22K gold jewellery, lightweight collections, diamond jewellery, bridal jewellery, daily-wear designs, gold saving schemes and old gold exchange programmes.

As customer enquiries continue to grow across WhatsApp, phone calls and digital channels, we are expanding our sales team with energetic, customer-focused professionals who can convert enquiries into showroom visits and successful sales through exceptional communication and follow-up.

Position Overview

We are looking for highly motivated Sales Executives who are passionate about selling through WhatsApp conversations and phone calls.

This is not a customer support or chat support role. The primary responsibility is to convert customer enquiries into showroom visits and sales by providing timely responses, understanding customer requirements, building trust and consistently following up until the customer makes a purchase.

The ideal candidate should be comfortable managing multiple customer conversations simultaneously, responding quickly without compromising quality, and maintaining accurate customer records using our CRM and respond.io platform.

Key ResponsibilitiesCustomer Sales & Lead Conversion

• Handle customer enquiries received through WhatsApp, phone calls and other digital channels.
• Understand customer requirements and recommend suitable jewellery collections.
• Convert enquiries into showroom visits and sales through professional communication and relationship building.
• Guide customers regarding pricing, offers, collections, availability, gold schemes and exchange programmes.
• Build trust and confidence throughout the customer journey.

Key ResponsibilitiesCustomer Sales & Lead Conversion

• Handle customer enquiries received through WhatsApp, phone calls and other digital channels.
• Understand customer requirements and recommend suitable jewellery collections.
• Convert enquiries into showroom visits and sales through professional communication and relationship building.
• Guide customers regarding pricing, offers, collections, availability, gold schemes and exchange programmes.
• Build trust and confidence throughout the customer journey.

WhatsApp Sales Excellence

• Professionally manage multiple WhatsApp conversations simultaneously while maintaining response quality.
• Respond promptly to customer enquiries with accurate information.
• Share catalogues, product images, videos, pricing and promotional offers as required.
• Maintain a friendly, professional and sales-oriented communication style.
• Ensure every customer receives timely responses without unnecessary delays.

Follow-up & Customer Relationship Management

• Conduct systematic follow-ups until the customer purchases or clearly declines.
• Reconnect with inactive customers and generate repeat business.
• Inform customers about new arrivals, festival offers, bridal collections and promotional campaigns.
• Build long-term customer relationships that generate repeat purchases and referrals.

CRM & respond.io Management

• Use respond.io to manage customer conversations efficiently.
• Update customer information, enquiry status and follow-up activities accurately.
• Maintain proper conversation tags, notes and sales status.
• Ensure every enquiry is tracked from first contact through to final outcome.
• Follow company workflows, assignment rules and customer response standards.

Sales Performance

• Achieve monthly enquiry conversion, showroom visit and sales targets.
• Maximise every customer opportunity through proactive selling and consistent follow-up.
• Work closely with showroom teams to ensure a smooth customer experience.
• Maintain high productivity while handling multiple customer enquiries daily.

Candidate RequirementsExperience

• 2–5 years of experience in Sales, WhatsApp Sales, Inside Sales, Tele Sales, Customer Sales or Retail Sales.
• Experience in jewellery, retail, fashion, electronics, mobile, automobile or other customer-facing industries is preferred.
• Proven experience in converting customer enquiries into sales.
• Experience handling multiple customer conversations simultaneously.

Skills

• Excellent sales and negotiation skills.
• Strong written communication for WhatsApp and chat-based selling.
• Clear and confident verbal communication over phone calls.
• Excellent multitasking and time-management abilities.
• Strong follow-up discipline and customer relationship management.
• Ability to work under sales targets and performance metrics.
• Good computer skills and ability to learn CRM platforms.

Technical Skills

Experience using CRM platforms or customer communication systems such as:

• respond.io
• WhatsApp Business
• CRM software
• Lead Management Systems

Experience with respond.io will be considered an added advantage.

Language Requirements

• Malayalam – Mandatory
• English – Good communication skills
• Hindi – Preferred

What Success Looks Like

A successful Sales Executive will:

• Respond to customer enquiries quickly and professionally.
• Handle multiple customer conversations efficiently without compromising quality.
• Consistently achieve enquiry response and follow-up targets.
• Convert a high percentage of enquiries into showroom visits.
• Generate repeat customers through excellent relationship management.
• Maintain accurate CRM and respond.io records.
• Meet or exceed monthly sales and conversion targets.
• Deliver an outstanding customer experience that reflects Nakshathra's service standards.

Why Join Nakshathra Gold & Diamonds

• Work with one of South India's fastest-growing jewellery brands.
• Receive structured sales training and continuous learning opportunities.
• Handle high-quality customer enquiries generated through our marketing campaigns.
• Work with modern customer communication platforms including respond.io.
• Attractive salary with performance-based incentives.
• Excellent career growth opportunities within sales and retail operations.
• Professional, supportive and performance-driven work environment.

How to Apply

If you are passionate about sales, enjoy communicating with customers and have the ability to convert enquiries into successful sales through WhatsApp and phone calls, we would love to hear from you.

Please send your updated resume to:

[Confidential Information]

Subject: Application – Sales Executive (WhatsApp & Customer Sales)

Nakshathra Gold & Diamonds is an equal opportunity employer. We welcome driven sales professionals who believe that consistent follow-up, excellent communication and outstanding customer service are the keys to successful selling.