Job Description
Summary of Responsibilities:
Reporting to the Cluster Director of Sales, MICE, responsibilities and essential job functions include but are not limited to the following:
- Consistently offers professional, engaging and friendly service
- Representing Fairmont values and service promises
- Preparing, negotiating and sending proposals & contracts
- Determine group rates based on evaluation with support of DORM
- Regular follow ups to ensure highest possible conversion
- Handles negotiations to ensure maximization of revenue income
- Site Inspections and entertainments to show case the property
- Attends all internal meetings and provides update on group lead status
- Constant communication with operation teams to ensure highest level of customer service
- Managing a set of 20-25 (3rd Party) accounts in terms of sales calls, entertainments, received leads and conversion/production
- KPI's/Activity Goals such as number of sales calls, entertainments, site inspections, received leads and conversion rate
- Preparation of weekly, monthly and annual reports such as production reports, lead status reports, personal month end reports, etc.
- Preparation, communication and participation in FAM trip groups/events
Qualifications
- Experience in luxury hotel segment (5.)
- Excellent communication skills (verbal and written)
- Very good presentation skills (site inspections)
- Understanding of Group operations (arrival procedures, meeting requirements, etc.)
- Knowledge and experience with Microsoft Office is mandatory
- Knowledge and experience with Opera is an advantage
- Previous experience in MICE is mandatory
- Team player with supportive attitude
