sales manager provision and technical

Job Description — Sales Manager (Provisions & Technical)

Company: Gadget Link Shipchandlers L.L.C.

Location: Dubai, UAE

Industry: Ship Chandling / Marine Supplies

Position: Sales Manager – Provisions & Technical

Reports to: General Manager / Managing Director

Employment Type: Full-time

Job Purpose

The Sales Manager will be responsible for developing and maintaining business with ship owners, ship managers, vessel operators, fleet managers, purchasing departments, ship agencies, and captains/crew, and generating sales for vessel provisions, bonded stores, deck/engine technical supplies, spare parts, safety equipment and other marine requirements.

The candidate must be commercially aggressive, customer-focused and capable of generating new vessel accounts while maintaining strong relationships with existing customers.

Key Responsibilities

1. Business Development

• Identify and approach new ship owners, ship management companies, operators and ship agencies.
• Develop new vessel and fleet accounts in the UAE and international markets.
• Generate leads through calls, emails, WhatsApp, LinkedIn, networking and industry contacts.
• Visit shipping companies and agencies to introduce company services.
• Follow up continuously with prospects until business is secured.
• Develop long-term relationships with purchasing managers, fleet managers, superintendents, captains and chief engineers.

2. Provisions Sales

• Promote and sell:
• Fresh and frozen food
• Dry provisions
• Meat, seafood, fruits and vegetables
• Dairy products
• Beverages
• Galley and cabin consumables
• Bonded stores
• Cabin stores
• Crew welfare items
• Understand vessel-specific requirements and prepare competitive quotations.

3. Technical / Marine Supplies Sales

Develop sales for:

• Deck stores
• Engine stores
• Electrical items
• PPE and safety equipment
• Marine chemicals
• Ropes and mooring equipment
• Tools and hardware
• Welding consumables
• Paints and maintenance materials
• Pumps, valves, pipes and fittings
• Filters, gaskets, bearings and other consumables
• Navigation and communication equipment
• Engine and machinery spare parts
• Urgent/emergency vessel requirements

4. Quotation & Negotiation

• Receive RFQs and vessel requirements.
• Coordinate with purchasing and suppliers to obtain competitive prices.
• Prepare and submit quotations quickly.
• Negotiate prices and commercial terms with customers.
• Maintain required profit margins.
• Follow up quotations and convert them into confirmed orders.

5. Vessel & Port Coordination

• Coordinate with operations regarding vessel ETA/ETD and delivery requirements.
• Ensure supplies are delivered on time to vessels at Jebel Ali, Fujairah Anchorage, Khor Fakkan and other UAE ports/anchorages.
• Handle urgent and last-minute vessel requirements.
• Coordinate with port agents, vessel crew, drivers and operations teams when necessary.

6. Customer Relationship Management

• Maintain regular communication with existing customers.
• Understand customer purchasing patterns and upcoming vessel requirements.
• Encourage repeat orders and fleet-wide supply contracts.
• Resolve customer complaints professionally and quickly.
• Maintain a database of customers, vessels, quotations and sales opportunities.

7. Market Development

• Monitor competitor pricing and market conditions.
• Identify new shipping companies entering UAE ports.
• Develop business from foreign ship-management companies and international clients.
• Build a strong network within the marine and shipping industry.

Sales Targets & KPIs

The Sales Manager will be responsible for measurable targets such as:

• Monthly sales revenue
• Gross profit / gross margin
• Number of new customers acquired
• Number of new vessels supplied
• Number of new shipping companies onboarded
• RFQ-to-order conversion rate
• Repeat customer sales
• Fleet account development
• Outstanding quotation follow-up
• Customer retention

Candidate Requirements

Essential:

• 3–5+ years of sales experience in ship chandling, marine supplies, ship stores, provisions or technical marine supplies.
• Strong knowledge of UAE ports and shipping industry.
• Existing contacts with ship owners, ship managers, ship agencies or vessel operators will be a major advantage.
• Good knowledge of marine provisions and/or technical supplies.
• Excellent negotiation and communication skills.
• Ability to work under pressure and handle urgent vessel requirements.
• Good English communication skills.
• UAE driving licence preferred.

Important Personal Qualities

We should specifically look for someone who is:

• Result-oriented
• Aggressive but professional in sales
• Good at building relationships
• Fast in responding to RFQs
• Strong in negotiation
• Commercially minded
• Self-motivated
• Comfortable making cold calls and visiting customers
• Willing to work outside normal office hours when vessel requirements demand it
• Capable of working independently without constant supervision